Senior Strategic Customer Success Manager – Growth & Expansion (m/w/d)

Role Summary

Do you not only want to provide support, but also want to make a real impact? In this role, you will accompany our customers not through tickets, but through growth phases: You will help to strategically anchor our SaaS platform in existing accounts, activate new use cases and systematically expand accounts. If you would like to make impact in customer success truly measurable, we look forward to hearing from you.

epilot digitizes the energy industry with unique cloud software. We are a growing scale-up in the heart of Cologne. Our mission: epilot revolutionizes the collaboration of all market partners who work together in the energy world to provide products and services. We offer a large network of partners within the cloud world, which is constantly being expanded by the community.

This is what awaits you

As part of our strategic customer success team, you will work with existing customers to realize the full potential of our platform - with a clear focus on growth and sustainable activation.

You develop data-based strategies to increase adoption, support customer teams in identifying relevant use cases and actively contribute to continuously expanding the added value of our product for various target groups.

The segmentation of accounts according to usage behavior and maturity level is in your hands - as is the identification of power users and internal champions to scale our solution.

You use KPIs such as login frequency and feature usage to derive measures - and actively shape the structure of our CS KPI system.

You will help develop Customer Success at epilot from a supervisory role to a strategic growth function.

Optional: If you already have experience in partner training, certifications or enablement formats – perfect. There are opportunities for growth in partner management here.

This is what you bring with you

Experience in strategic customer success management in the B2B SaaS environment, with a focus on adoption, expansion or reactivation.

You have worked with modular, configurable SaaS solutions and know the importance of stakeholder alignment and power users.

You think in segments, success logic and KPI systems, not in tickets.

You have a technical understanding of platform logic (ideally low-/no-code tools) and can argue between use cases and features.

You enjoy structuring internal processes, developing new methods and strategically expanding existing accounts.

You communicate confidently with both business stakeholders and IT-related users - and can convey added value in both worlds.

Bonus: Experience with enablement training for partners, certification models or systematic training concepts.

This is what we offer you

The opportunity to help build the most successful SaaS platform on the energy market.

Start-up mentality: dynamic atmosphere and great team spirit.

• A rapidly growing company with an open communication culture, motivated colleagues, and an international corporate culture
• Exponential learning curve – epilot is growing rapidly, we expect the same from you
• A central and modern location in the heart of Cologne with cool cafés right around the corner

Transparency – We maintain a very flat and open corporate culture, everything is visible and up for discussion.

Regular team events such as carnival, the summer festival, Christmas party, company breakfast and many more opportunities to get to know your epilots outside of working hours

The opportunity for mobile, flexible working, sports activities (including Urban Sports Club) and much more.

Still not convinced? Here is our promise to all future epilots: promise.epilot.cloud

P.S.: If you are not sure whether this position should still be open, just look at https://epilot.cloud/karriere/ (there you will of course also find all other open positions). If it is still online there, then we are still looking. So: what are you waiting for?

We welcome applications from people of all backgrounds, regardless of gender, ethnicity, age, disability or sexual orientation!