Senior Solutions Engineer

Role Summary

This is the single technical thread from first discovery call through to a customer live in production — bridging pre-sales solutioning and post-signature delivery within a cold chain and logistics intelligence platform. You sit inside the Commercial Organization, working closely with Sales, Customer Success, Product, and Engineering, and you own what you scope.

Responsibilities

• Run technical and process discovery with supply chain, quality, logistics, and IT stakeholders to surface current-state workflows, data sources, and constraints.
• Deliver tailored product demonstrations mapped to the customer's real lanes, products, and release processes — not a generic script — and handle technical objections on the spot.
• Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in play, and what is phased versus out of scope.
• Translate solution designs into scoped, sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead dependencies before they become commitments.
• Partner with Sales on proposals and order forms, ensuring everything committed commercially is technically deliverable.
• Carry your own design into delivery — leading solution workshops and guiding configuration of lane qualification, command-and-control, and automated product release modules through to go-live.
• Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.
• Build reusable assets — reference solution designs, discovery question banks, scoping templates, and integration patterns — to accelerate future engagements.

Requirements

• 5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations end-to-end.
• Proven ability to run technical discovery with cross-functional stakeholders and translate requirements into solution designs that survive implementation.
• Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies and long-lead items.
• Proficiency delivering customer-tailored demos and handling technical objections in live sales situations.
• Domain background in supply chain, cold chain, logistics, or quality management systems and workflows.
• Hands-on experience configuring or implementing enterprise software modules (e.g., product release management, qualification systems, or command/control platforms).
• Comfort with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Jira, Linear, or equivalent).
• Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus.
• Experience in regulated industries — pharma, food, or healthcare — with compliance and traceability requirements is a plus.
• Base salary range: $140,000 – $180,000 USD annually.