Senior Software Development Engineer in Test (SDET) - Telephony

Role Summary

Filevine's Telephony team builds the voice communication capabilities that keep our customers connected to the information and people who matter most to their concerns. The platform spans a range of surfaces, from deep backend services and integrations to customer-facing applications and intelligent, AI-driven voice experiences.

We are looking for a Senior SDET to own quality across this full breadth. The ideal engineer is equally at home driving rigorous backend and API testing, validating customer-facing applications, and inventing new approaches to test systems that resist conventional, UI-driven automation. This is a backend-leaning, tooling-heavy role for an engineer who wants to solve hard testing problems and raise the quality bar for the entire team, not simply execute existing test plans.

Responsibilities

• Design and write test plans and automated test scripts across backend services, APIs, and customer-facing applications
• Analyze and improve the scalability, performance, and efficiency of the testing pipeline
• Design and implement automated test frameworks
• Build solutions to aid in automated and load testing
• Responsibly drive complex projects forward to completion
• Exercise independent judgment
• Make informed recommendations to management
• Provide leadership and mentoring to other engineers
• Independently identify opportunities for automated testing at different levels (End to End, Integration, UI, etc.) and possible solutions
• Communicate frequently, clearly, and effectively with various technical and management audiences on usability, serviceability, and suggested changes

Requirements

• 7+ years working as a software engineer or test automation engineer
• Expert in an object oriented language such as C# or Java
• Complete understanding of the application development life cycle
• Expert knowledge of QA testing techniques and the STLC
• Expert experience testing REST web services
• Expert at testing backend-heavy services where little or no user interface is available to drive testing
• Demonstrated ability to design and build custom test tooling and harnesses for systems that are difficult to exercise through conventional automation, including asynchronous and event-driven services
• Practical experience applying GenAI/LLMs to solve engineering productivity, test generation, and analysis challenges
• Experience with stress and load testing tools and techniques

Nice to Have

• Experience testing telephony, VoIP, or other real-time communication systems
• Experience testing AI-driven, conversational, or agent-based applications
• Familiarity with modern front-end frameworks
• Expert understanding of advanced techniques such as stubbing and mocking
• Expert understanding of source control systems (GitLab) and CI/CD pipelines
• Expert understanding of automated testing frameworks such as Playwright

The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.

Work Location Expectation: Remote or option to be hybrid/in-office in one the following locations: San Francisco, New York, Chicago, or Salt Lake City

Benefits

Cool Company Benefits

• A dynamic, rapidly growing company, focused on helping organizations thrive
• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag

Privacy Policy Notice

• Filevine will handle your personal information according to what’s outlined in our Privacy Policy .
• Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using " filevine.com ". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

About the Company

About Filevine

Filevine is changing the way legal work gets done for law practitioners and their clients. As the leading legal operating system, Filevine is dedicated to empowering organizations with tools to simplify and elevate complex, high-stakes legal work. Powering everything from document and case management to timekeeping, billing and business analytics, over 3,400 law firms and legal teams use Filevine daily to deliver excellence.

With these groundbreaking AI features, Filevine is empowering law firms and legal teams to deliver excellence to their clients with unprecedented speed and efficiency.