Job Overview
Job description
- Location:
- Belgium
- Work arrangement:
- On-site
Role Summary
Arηs Group, Part of Accenture, is looking for a Senior Service Delivery Coordinator for one of its clients, a European agency operating large-scale digital services.
Responsibilities
- Coordinate operational service delivery and ensure SLA compliance.
- Lead service management activities including incident, problem, change and capacity management.
- Organize service reviews and performance reporting.
- Chair operational bridges and coordinate recovery activities.
- Monitor operational KPIs and drive continuous service improvements.
- Manage dependencies between multiple service providers and technical teams.
- Ensure service documentation and CMDB accuracy.
Requirements
- Minimum 10 years of experience in IT operations or service delivery.
- Proven experience managing large-scale, critical IT services.
- Strong leadership and stakeholder management capabilities.
- Experience working within ITIL-based environments.
- Ability to communicate effectively with technical and business stakeholders.
Technical Skills
- ITIL Service Management
- ServiceNow or similar ITSM platforms
- SLA / KPI management
- Operational reporting
- Capacity and availability management
- Incident and problem management
- CMDB management
- Monitoring and observability solutions
- Continuous improvement methodologies
Benefits
- WHAT´S IN IT FOR YOU?
- We value your contribution, which is why we offer a competitive and attractive salary package.
- Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
- Benefit from a convenient meal allowance provided through a ticket restaurant card.
- Take part in impactful projects that make a difference at both the national and European level.
- Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
- Join a collaborative culture where we regularly celebrate achievements and milestones together.
Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
- Role:
- Senior Service Delivery Coordinator
- Job Type:
- Full Time
Company profile
ARHS
arhs-group.comARHS, or Arηs Group, is a group of companies specialised in managing complex IT projects and systems, delivering software development, data science, infrastructure, digital trust, mobile development, machine learning and cloud solutions end to end. It aims to improve society through reliable, efficient IT systems and works in close partnership with its customers. ARHS was acquired by Accenture to expand public service digital transformation capabilities across Europe, and the fintech startup Finartix joined the group as a new entity. ARHS has eight offices, including Belvaux in Luxembourg and Athens in Greece.
- Funding Stage
- Acquired
- Key Investors
- Accenture
