Senior Product Manager - Servicing

Role Summary

Senior Product Manager - Servicing (US Remote)

You’re a Strong Fit if You

• Think about product through the lens of the customer, the team member, and the business outcome
• Naturally seek to understand the problem before jumping to a solution
• Can take messy, ambiguous business challenges and turn them into structured product opportunities
• Understand how operational workflows, technology, data, and customer experience intersect
• Know how to distinguish between improving an existing process and designing a better future-state process
• Can translate business needs into clear requirements that Technology teams can execute
• Are comfortable challenging assumptions and asking why a process exists before automating it
• Balance strategic product thinking with hands-on execution
• Prioritize based on impact rather than simply responding to the loudest stakeholder
• Communicate clearly with both technical and non-technical audiences
• Use data, user feedback, and business context to make product decisions
• Are comfortable operating in a fast-moving environment where priorities and business needs evolve
• Demonstrate strong ownership and accountability from problem identification through business outcome
• Adapt well in a distributed team environment and collaborate effectively across functions

Responsibilities

Why this Role Matters

• The Senior Product Manager - Servicing will own the product experience across Greenbox Capital ’s servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers.
• This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into scalable product solutions that improve efficiency, usability, and business outcomes.
• You will serve as the architect of business impact, defining the problems we should solve, shaping the future-state experience, establishing requirements and success measures, and partnering closely with Technology to bring those solutions to life.

Salesforce is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While Salesforce experience is valuable, this is not a Salesforce administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective.

• In addition to owning the servicing experience, this role will support other strategic initiatives across the company through Greenbox Capital ’s product pod structure.
• This role reports to the Chief Operating Officer and works closely with Technology, Operations, Underwriting, Risk, Sales, Data, and other business teams.

What Success Looks Like

• Here’s how your time might break down (actual time can shift depending on business needs):
• Servicing Product & Experience Ownership - Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member tools
• Product Discovery & Delivery - Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iteration
• Business Process & Workflow Optimization - Redesigning workflows, reducing friction, and identifying opportunities to simplify, automate, or improve how work gets done
• Cross-Functional Product Leadership - Partnering across Product, Technology, Operations, Underwriting, Risk, Sales, and Data to solve high-priority business problems
• Product Adoption & Business Impact - Ensuring new capabilities are adopted, used effectively, and produce measurable improvements in customer and business outcomes

Servicing Product & Experience Ownership

• Own and evolve the product roadmap for Greenbox Capital ’s servicing experience
• Develop a deep understanding of customer journeys, team-member workflows, operational challenges, and business needs
• Define product priorities based on customer value, operational impact, business outcomes, effort, and strategic importance
• Design future-state experiences and workflows that simplify processes and improve outcomes
• Ensure internal tools and customer-facing experiences work cohesively across the servicing lifecycle

Product Discovery & Delivery

• Lead product initiatives from problem identification and discovery through launch and iteration
• Conduct discovery with customers, team members, and business stakeholders to understand root problems before defining solutions
• Translate complex business needs into clear product requirements, user stories, acceptance criteria, and measures of success
• Maintain backlog clarity and establish thoughtful prioritization across competing initiatives
• Partner closely with Technology throughout development, QA, release readiness, and implementation
• Evaluate product performance after launch and drive continuous improvement based on data and user feedback

Business Process & Workflow Optimization

• Identify friction, unnecessary complexity, manual work, and breakdowns within servicing and operational workflows
• Determine when processes should be redesigned, simplified, automated, or enabled through technology
• Design scalable future-state workflows in partnership with business and Technology stakeholders
• Identify opportunities to improve or expand the use of Salesforce and other platforms
• Ensure new solutions integrate effectively with existing systems, data, and operational processes
• Balance immediate business needs with longer-term scalability

Cross-Functional Product Leadership

• Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams to solve priority business problems
• Support strategic initiatives outside the core servicing roadmap through Greenbox Capital ’s product pod structure
• Create alignment around problem definition, requirements, priorities, trade-offs, and success measures
• Communicate product direction and decisions clearly to technical and non-technical stakeholders
• Challenge assumptions and help teams distinguish between symptoms, root causes, and the right solution

Product Adoption & Business Impact

• Define clear success measures for major product initiatives
• Monitor adoption, workflow utilization, customer experience, operational performance, and relevant business outcomes
• Partner with stakeholders on UAT, training, documentation, release communication, and change adoption
• Identify where released capabilities are not producing the intended outcomes and determine what needs to change
• Continuously improve the product based on user behavior, feedback, operational data, and business performance

Tools and Expertise You’ll Bring

• Product strategy and roadmap development
• Product discovery and problem definition
• Customer journey and user workflow analysis
• Business process and future-state workflow design
• Product requirements and user story development
• Backlog management and prioritization
• Agile or Scrum product development methodologies
• Internal tools and customer-facing product experiences
• Salesforce-based product environments
• Workflow automation and operational systems design
• Product analytics and data-informed decision-making
• UAT, release readiness, and product adoption
• Analytics platforms such as Power BI, Tableau, Sigma, Looker, or Databricks
• SDLC and product management tools such as Azure DevOps, Jira, Linear, or Shortcut
• Vendor, platform, and integration management
• What to Expect from Our Interview Process
• We believe in a respectful, efficient, and transparent hiring experience. Here’s what you can expect (subject to changes depending on role):
• Step 1: Initial Phone Screen
• Step 2: Recruiter Interview
• Step 3: Interview with Chief Operating Officer
• Step 4: Product / Business Working Session
• Step 5: Cross-Functional Leadership Interviews
• Step 6: References, Offer & Background Check

Requirements

What You’ve Done Before

• Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or a related field
• Minimum 5 years of product management experience delivering complex software or technology-enabled products
• Demonstrated experience translating customer, user, and business problems into scalable product solutions
• Experience leading product initiatives through discovery, requirements definition, prioritization, development, launch, and iteration
• Experience working closely with engineering or Technology teams throughout the product lifecycle
• Experience improving operational workflows, business systems, or internal tools
• Experience using data and customer or user feedback to inform product decisions
• Experience managing competing priorities and maintaining a clear product backlog or roadmap
• Experience working with Salesforce as a product or business platform preferred
• Experience building products that serve both internal users and external customers preferred
• Experience in fintech, lending, servicing, payments, alternative finance, or another operationally complex environment preferred
• Experience working within cross-functional product pods or similar delivery models preferred

Benefits

• 💸 Competitive Pay - We know your worth and we pay accordingly.
• 🌴 Flexible PTO - Work hard, rest well. Take the time you need to recharge.
• 🏡 Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned.
• 🩺 Full Benefits Package - Health, dental, vision, 401K with employer match
• 🧠 Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values: Wear Green First, Pull the Thread, Move the Needle, Courage Over Comfort, Think Bold, Win Together, and Own the Outcome