Senior Manager, Structured Teams

Role Summary

The Operations Lead is a key leadership role within our Structured Teams (Managed Services) division, responsible for driving operational excellence, scalability, and strategic execution across legal operations service delivery. This individual serves as a central facilitator among multiple cross-functional teams and workstreams, ensuring alignment, accountability, and efficient execution of operational priorities.

The ideal candidate brings deep experience in eDiscovery and legal operations, a passion for people leadership, and a proven ability to identify and implement process improvements that enhance performance, reporting, and client outcomes. Working closely with department leadership, the Operations Lead will help shape and execute the strategic vision for the department while developing and mentoring a team of Operations Analysts.

Responsibilities

• Facilitate collaboration across cross-functional teams to ensure operational alignment and successful execution of priorities.
• Drive efficiency, standardization, and scalability across operational workstreams.
• Develop and enhance metrics, dashboards, and reporting to support data-driven decision-making.
• Identify, prioritize, and execute strategic initiatives in partnership with department leadership.
• Lead process improvement efforts to improve performance, quality, and operational effectiveness.
• Manage, mentor, and develop a team of Operations Analysts.
• Monitor operational performance and recommend solutions to address risks and opportunities.
• Lead day-to-day operational initiatives across the Managed Services organization to ensure efficient, consistent, and scalable service delivery.
• Act as a facilitator and coordinator across multiple cross-functional teams, stakeholders, and workstreams.
• Identify operational bottlenecks and drive process improvements that enhance productivity, quality, and customer satisfaction.
• Establish and maintain operational best practices, standards, and governance processes.
• Develop and manage operational reporting frameworks with a strong emphasis on metrics, analytics, and data-driven decision making.
• Create and maintain dashboards, KPIs, and performance reporting mechanisms to measure operational effectiveness.
• Analyze trends and provide actionable insights to leadership regarding resource utilization, service delivery performance, and operational health.
• Promote a collaborative, high-performing team culture focused on accountability and continuous improvement.
• Build strong working relationships with business leaders, legal operations professionals, eDiscovery teams, technology partners, and other key stakeholders.
• Serve as a trusted operational advisor and escalation point for complex issues and initiatives.
• Facilitate communication and alignment across departments to ensure successful execution of organizational goals

Requirements

• Significant experience in legal operations and eDiscovery environments.
• Strong understanding of eDiscovery workflows, technologies, and service delivery models.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Experience leading operational improvement and cross-functional initiatives.
• Proven ability to develop and leverage metrics and reporting to drive business outcomes.
• Strong communication, organizational, and stakeholder management skills, with the ability to manage multiple priorities simultaneously.
• Demonstrated interest and aptitude for people management and team development.

Preferred

• Experience in a managed services organization.
• Proficiency with Smartsheet or similar project management and workflow tools.
• Experience leading strategic and operational transformation initiatives.

Success Profile

The successful candidate is a strategic thinker who can seamlessly balance long-term vision with day-to-day execution. They are highly collaborative, naturally skilled at bringing diverse teams together, and motivated by creating scalable solutions that improve operational effectiveness. They possess strong eDiscovery expertise, a data-driven mindset, and a genuine passion for developing people while helping shape the future of a growing Managed Services organization.

• Consilio’s True North Values
• Excellence We strive to make every client our advocate
• Passion We DO because we CARE
• Collaboration We win together through teamwork and communication
• Agility We flex, adapt and embrace change
• People We value, respect and invest in our teammates
• Vision We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

About the Company

Why Join Consilio?

At Consilio, you’ll play a pivotal role in shaping how organisations modernise their legal operations. As an Ironclad Solution Architect, you’ll define the blueprint for impactful CLM solutions and work closely with delivery teams to bring those solutions to life.