Senior Manager, Solutions Architecture - Data & AI

Role Summary

As a Senior Director, Solutions Architecture with a specialization in Data and AI, you will play a vital role in bridging the gap between pre-sales strategy and project delivery. Leveraging your deep knowledge of data ecosystems, machine learning and AI technologies, you will help design, architect and launch high-impact solutions aligned with client and executive partner objectives. Whether you're leading architectural discovery for new data and AI initiatives or guiding ongoing projects, you'll ensure solutions are both technically sound and aligned with business and operational goals.

You will collaborate with prospective customers to explore how our capabilities can address their unique data and AI challenges, lead architectural efforts for new engagements, and work closely with delivery teams to bring customer visions to life. You'll also provide critical estimates regarding team composition, project scope, and resource planning — ensuring data and AI projects are realistically defined and staffed for success.

Between engagements, you will bring your expertise across teams as a flexible problem solver, while deepening your knowledge in areas such as cloud data platforms (e.g., Databricks, Snowflake, Azure, AWS, GCP) or advanced AI/ML methodologies.

Responsibilities

• Pre-Sales: Lead scoping, technical design and work planning during the pre-sales process, showcasing our data and AI capabilities to potential customers.
• Delivery: Play lead role in technical architecture and discovery projects, using consulting methods to refine the data and technical product architecture of customer projects. This includes designing scalable data pipelines, machine learning model architectures, and MLOps frameworks.

Thematic Expertise: Own a “technology vertical” within Data & AI, encompassing solution design, platform selection (e.g., Databricks, Snowflake, AWS Bedrock), implementation support, and thought leadership. This may include areas such as large-scale data warehousing, real-time analytics, machine learning operations (MLOps), or agentic AI systems.

• Roaming Catalyst: Strengthen existing project teams with account-level architectural guidance or specific topic expertise in data engineering, machine learning, or artificial intelligence.
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About the Company

Welcome to TELUS Digital — where innovation drives global impact. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking and a people-first culture.

With a global team spanning North America, South America, Central America, Europe, Africa and Asia Pacific, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering and QA Engineering & Testing.

From mobile apps and websites to voice interfaces, chatbots, AI, customer service and in-store solutions, TELUS Digital enables seamless, reliable, digitally powered experiences that reach customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion dollar parent company.

Location and flexibility

This position can be performed in a Hybrid Work From Near mode in one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA or Durham, NC, OR in a Full Remote Work mode (Work From Anywhere) with planned travel to client locations and TELUS Digital Solutions offices.