Senior IT Operations Specialist

Role Summary

We are looking for an experienced and hands-on Senior IT Operations Specialist to support and continuously improve our workplace technology environment.

This role combines advanced end-user support, endpoint and device lifecycle management, IT asset management, workplace collaboration technologies, security compliance, and technology adoption. The ideal candidate is highly technical, service-oriented, proactive, and comfortable supporting both day-to-day operations and technology improvement initiatives in a fast-paced environment.

Responsibilities

• Serve as the escalation point for complex workplace technology incidents and service requests,
• Troubleshoot endpoint, application, collaboration, and connectivity issues across remote and on-site environments,
• Provide high-quality technical support to executive leadership, Board members, and other critical users,
• Manage the complete device lifecycle, including procurement, deployment, assignment, transfer, return, replacement, and decommissioning,
• Administer endpoint management platforms, device policies, software deployments, operating system upgrades, and security requirements,
• Support Apple-focused enterprise environments across macOS, iOS, and iPadOS,
• Monitor endpoint compliance, security posture, warranty status, utilization, and refresh requirements,
• Maintain accurate inventory records and regularly reconcile physical assets with IT asset and endpoint management systems,
• Identify missing, inactive, underutilized, or incorrectly assigned devices and take corrective action,
• Provide asset and inventory insights to support capacity planning, procurement, and budget forecasting,
• Lead the technical operation of conference rooms, video conferencing platforms, audio-visual systems, room scheduling solutions, and digital displays,
• Ensure meeting technologies are ready for executive, Board, and business-critical meetings and events,
• Participate in workplace technology pilots, deployments, and rollout initiatives,
• Support the adoption of productivity technologies, approved AI-enabled tools, and automation solutions,
• Contribute to user training, internal communications, technical documentation, and knowledge-base content,
• Analyze recurring incidents, support trends, and root causes to develop sustainable solutions,
• Promote automation and self-service practices to reduce repetitive operational work,
• Partner with Security, Infrastructure, business teams, and external vendors to continuously improve service quality and operational efficiency,
• Ensure secure and compliant processes for device deployment, access, return, data wiping, and decommissioning,
• Travel when required to support company meetings and events.

Requirements

• At least 5 years of experience in workplace technology, IT operations, endpoint management, or end-user technology services,
• A bachelor’s degree or an equivalent combination of education and professional experience,
• Strong hands-on experience supporting Apple enterprise environments, particularly macOS and iOS,
• Strong knowledge of endpoint management, device policies, software deployment, and device lifecycle practices,
• Hands-on experience with IT asset management, inventory tracking, and device assignment processes,
• Experience supporting conference room technologies, audio-visual systems, video conferencing platforms, and hybrid meetings,
• Good understanding of endpoint security, identity and access management, and device compliance,
• Strong troubleshooting, analytical, and problem-solving skills,
• Experience supporting executive leadership and other high-profile users,
• Ability to balance multiple priorities across daily operations and technology projects,
• Strong communication, stakeholder management, and customer service skills,
• Ability to collaborate effectively with technical teams, business stakeholders, and external vendors,
• A proactive, service-oriented mindset with a strong sense of ownership,
• Passion for automation, continuous improvement, and building scalable workplace technology operations.

Benefits

• Enjoy a monthly meal allowance designed to enhance your daily routine
• Access comprehensive private health insurance
• Find your people with yoga classes, running and cycling clubs, and nutrition workshops
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
• Help build the team you want to work with and enjoy rewarding referral bonuses
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories
• We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
• To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
• If this sounds like who you are and where you aspire to be, we are excited to meet you.
• We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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