Senior Information Technology Support Specialist

Role Summary

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. W e aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

We are seeking a highly motivated IT Support Specialist to join our team and play a key role in supporting our cloud environments and user devices. This position combines technical expertise in cloud administration and system administration with excellent communication and documentation skills.

Responsibilities

• Oversee and manage day-to-day IT infrastructure, operations, and technical support activities across the organization.
• Lead, mentor, and supervise members of the IT support/infrastructure team, ensuring smooth daily operations and skill development.
• Administer and maintain the organization's Google Cloud Platform (GCP) environment, including provisioning, monitoring, and optimization of cloud resources.
• Configure, monitor, and maintain enterprise firewall solutions (e.g., Palo Alto Networks) to ensure network security and compliance.
• Manage and troubleshoot enterprise networking components, including TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, and DHCP.
• Maintain IT hardware and software inventories, manage licensing, and support procurement and lifecycle management of technology assets.
• Support IT budgeting, vendor management, and procurement processes in coordination with relevant stakeholders.
• Own and drive IT Service Management (ITSM) processes, including incident management, service requests, change management, and problem resolution.
• Serve as an escalation point for complex technical issues, ensuring timely resolution and minimal business disruption.
• Document IT processes, configurations, and procedures to support knowledge sharing and operational continuity.
• Collaborate with internal stakeholders across departments to understand technology needs and deliver effective solutions.
• Ensure adherence to IT security best practices and organizational policies across infrastructure and support functions.

Requirements

• Approximately 3–4 years of experience in IT infrastructure, operations, networking, or technical support.
• Experience leading, mentoring, or supervising an IT support or infrastructure team.
• Hands-on experience with Google Cloud Platform (GCP).
• A Google Cloud certification (Associate Cloud Engineer or higher) is required.
• Experience with Palo Alto Networks firewalls or similar enterprise firewall solutions.
• Good understanding of enterprise networking concepts, including TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, and DHCP.
• Experience managing IT hardware, software licensing, asset inventories, procurement, and the technology asset lifecycle.
• Exposure to IT budgeting, vendor management, procurement, and financial planning.
• Familiarity with IT Service Management (ITSM) processes, including incident, request, change, and problem management.
• Strong analytical, troubleshooting, communication, documentation, and stakeholder management skills.
• Google Cloud Professional certification (Cloud Architect, Cloud Network Engineer, or Cloud Security Engineer).
• ITIL Foundation certification is highly desirable.
• Experience supporting multi-site environments and managing enterprise infrastructure.
• Experience with Microsoft 365, Microsoft Entra ID, endpoint management, and cloud security solutions is an advantage.
• Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity.
• We see the diversity of our team as a strategic advantage, and we work actively to maintain it.
• By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/