Senior IFS Analyst

Role Summary

Detail-oriented and proactive IFS Cloud FSM Configuration and Training Analyst to support the configuration, optimization, and user adoption of the IFS Cloud Field Service Management platform. This role will work closely with business units and technical teams to configure workflows, enable efficient service operations, and provide training and documentation for end users.

Responsibilities

Configuration & System Support

• Configure IFS FSM modules (work orders, dispatch, inventory, mobile, customer engagement) to meet business requirements.
• Manage and optimize FSM workflows, business rules, SLAs, and field technician processes.
• Collaborate with IT and business stakeholders to translate service delivery needs into system configurations.
• Support UAT (User Acceptance Testing) and manage configuration-related testing cycles. Training & Change Management
• Develop and deliver end-user training programs (in-person, remote, or self-guided).
• Create user manuals, process documentation, and training materials tailored to different roles (dispatchers, field techs, supervisors).
• Provide ongoing coaching and support to users across the organization.
• Act as a change agent to improve adoption and effective use of the platform. Data Management & Reporting
• Ensure data accuracy and consistency within FSM modules (e.g., asset data, parts inventory, customer data).
• Support report and dashboard creation using IFS tools or external reporting platforms (e.g., Power BI). • Analyze system usage and user feedback to identify training gaps or configuration issues.
• Collaborate on platform enhancements, upgrades, and new module rollouts.
• Monitor system performance, troubleshoot issues, and work with IFS support or partners as needed.
• Stay current on IFS Cloud updates, new features, and best practices.

Requirements

MINIMUM REQUIREMENTS

• 3+ years of experience with IFS Field Service Management (or similar FSM platforms).
• Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud.
• Using ClickLearn to create SOPs and Training materials

SKILLS AND KNOWLEDGE

• Strong understanding of field service workflows, technician dispatching, and mobile operations.
• Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
• Proficiency in MS Office Suite; experience with reporting tools (Power BI, Crystal Reports) is a plus.
• ClickLearn platform within IFS Cloud • Formal Microsoft training in .NET and SQL Server
• Understanding of data structures and relationships at a technical level including basic transact-SQL knowledge
• IFS Certified Specialist – FSM Module or similar credentials.
• Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO).
• Strong communication, organizational, and stakeholder engagement skills.

Henry Schein , Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein , please visit our website at: www.henryschein.com/careers

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About the Company

Person Specification

We believe the type of person best suited to this role will be:

About Henry Schein

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs-at all levels-we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.