Senior DevOps Engineer, Platform Infrastructure

Role Summary

About Merciv

Merciv is building the intelligence layer for enterprise commerce. We connect an organization's entire data landscape — internal systems, social signals, industry reports, consumer behavior — and surface the insights and automated workflows that used to take analysts weeks.

We raised $14M in seed funding, spent two years in stealth building the right thing, and we're now launching publicly. Our platform already drives 8-figure gross margin improvements for some of the world's largest retailers.

We're a lean, high-ownership team. If you want to see your work matter immediately, this is it.

You'll own the infrastructure that keeps Merciv running at enterprise scale. You'll architect, build, and maintain the cloud systems that Fortune 500 retailers trust with their most critical data and decision-making. This is a hands-on, high-ownership role — you'll work closely with backend and ML engineers to ensure our platform is secure, scalable, and relentlessly reliable.

We believe in GitOps, infrastructure as code, and building systems that let engineering teams move fast without breaking things. You'll be the person who makes that real.

Responsibilities

• Architect and build secure, scalable cloud infrastructure using IaC (Terraform/Terragrunt) on AWS
• Design and maintain robust CI/CD pipelines; convert manual processes into automated, repeatable workflows
• Own production reliability — set up observability stacks, define SLI/SLOs, and lead incident response
• Implement and champion GitOps workflows for all infrastructure deployments
• Build compliance-ready infrastructure (SOC 2, GDPR) with IAM best practices and secrets management
• Optimize cloud costs while maintaining performance and reliability at scale
• Create developer tooling and documentation that accelerates engineering workflows across the team
• Mentor team members on DevOps best practices and guide infrastructure strategy

You May Be a Good Fit If

• You have 4–7+ years of industry experience with at least 4 years in hands-on DevOps/infrastructure roles
• You have 4+ years managing cloud infrastructure in production — AWS strongly preferred
• You have 2+ years of production Kubernetes experience (EKS preferred)
• You're deeply proficient in Terraform/Terragrunt and Infrastructure-as-Code principles
• You have strong scripting skills in Python and Bash — you automate everything you can
• You have experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, or similar)
• You have a security-first mindset with experience implementing compliance frameworks
• Former technical founders are encouraged to apply — we care more about what you've built than how long you've been building

Benefits

Bonus points for

• Experience supporting ML/AI workloads and GPU infrastructure
• Familiarity with service mesh architectures and advanced networking
• Experience with multi-tenant enterprise SaaS infrastructure
• Background in cost optimization and FinOps practices

How We're Different

Most AI platforms bolt intelligence onto existing workflows. We're building the intelligence layer from scratch — connecting every data source an enterprise touches and making it actionable in real time. The infrastructure you build here doesn't just support a product — it's what makes autonomous enterprise intelligence possible at scale.

Why Merciv

• Our platform drives 8-figure gross margin improvements for the world's largest retailers — you'll see real impact fast
• Hard technical challenges at the intersection of agentic AI, distributed systems, and enterprise data
• Small team, massive surface area — you own what you build
• Competitive salary, meaningful equity, health/dental/vision, 401k, home office stipend, flexible PTO
• A culture built on craft, intellectual honesty, and real human connection

About the Company

ABOUT MERCIV

Merciv is a consumer intelligence platform. We help the world’s biggest consumer brands understand their consumers. We connect their internal knowledge, third-party data, and the entire open web into a unified source of truth they can act on.

We raised $14M in seed funding, spent two years in stealth building and directly serving enterprise customers, and we’re growing fast. We’re a lean, high-ownership team. If you want to see your work make an immediate impact, this is the place for you.

WHY MERCIV

A chance to build Merciv’s content and performance engine from the ground up, with a high volume of real work going live.

A rare setup where you own both the making and the distribution, so you actually learn what works across organic and paid.

Rich raw material to work from: retail, CPG, commerce, AI, and real consumer behavior.

Budget and support to do the job well, and room to grow into broader ownership as you prove it out.

Close access to the Head of Brand, Product, and leadership — direct access to decision makers and ownership to move fast.

Competitive salary, meaningful equity, benefits, flexible PTO.

A culture built on craft, care, and empowerment.

Additional Information

1. Application reviewed by a human
2. Intro call with our recruiting team
3. Technical conversation with an infrastructure lead
4. On-site — meet the team, work through a real problem

We Encourage You to Apply

Strong candidates don't always meet every qualification listed. If you're excited about this problem space and have the infrastructure fundamentals, we'd rather talk to you than not. We're building a diverse team on purpose — different perspectives make the product and the company better.

Logistics

1. On-site in NYC, 3-5 days/week
2. Visa sponsorship available
3. Applications reviewed on a rolling basis