Senior Conversation Designer

Role Summary

Job Requisition ID #

26WD98470

L'affichage de poste en français suivra / The French job posting follows.

26WD98470, Senior Conversation Designer

Shape the voice of AI at Autodesk . As Senior Conversation Designer on the team behind the Autodesk Assistant, you’ll design the conversations that millions of professionals have with AI while they design and make the world’s buildings, products, and content. It’s a chance to define how an assistant should talk, reason out loud, and recover gracefully when it’s wrong, inside the tools people trust to do their best work.

Designers at Autodesk can think across the system, champion design ideas, collaborate with stakeholders, advocate for the customer, and deliver impactful data-driven designs. Our designers use creative and innovative solutions to deliver high-quality experiences that delight our customers.

The Autodesk Assistant is how customers will experience AI across our Design and Make platform, embedded inside Autodesk products. In this position you’ll design and refine the conversational and agentic interaction patterns that make the Assistant clear, capable, and trustworthy. You’ll join the platform team responsible for the patterns every Autodesk product team adopts, and because the trust bar for AI here is unusually high, our team stewards the patterns that earn it.

At Autodesk we look to hire innovators who reimagine what’s possible, those with diverse backgrounds who elevate our thinking, and leaders who help shape the world and our future.

**For consideration, candidates must include both a resume + portfolio with password when applying.**

Light travel, 2-3 times per year, North America.

Responsibilities

Design and refine the conversational and agentic interaction patterns for the Autodesk Assistant, including reasoning visibility (chain-of-thought), action controls (cancel, retry, accept, undo), and citation and grounding experiences

• Design the dialogue flows, conversation architecture, and turn-level behavior that shape how the Assistant responds, clarifies, and follows up
• Help shape the Assistant’s voice, tone, and persona, along with the system-prompt behavior that brings it to life consistently across Autodesk products
• Design the error, repair, and fallback flows that keep a conversation useful when the model is uncertain or wrong
• You’ll partner with product, engineering, AI research, and the wider experience design team to ship conversational capabilities that hold up in real customer workflows
• Contribute to the Autodesk Assistant pattern library, adopting shared patterns and helping evolve them rather than building one-off solutions
• Define and track the quality signals that tell you a conversation worked (task success, user trust, graceful recovery), and use them to refine the experience
• Design and refine Autodesk Assistant conversational and agentic interaction models, including reasoning visibility (chain of thought), action commands (undo, retry, accept, go back), and quoting and anchoring experiences
• Design the dialogue flows, conversational architecture, and turn-taking behaviors that determine how the Assistant responds, clarifies, and follows up
• Help define the voice, tone, and personality of the Assistant, as well as the behavior of system prompts that bring it to life consistently across Autodesk products
• Design the error, correction and fallback flows that help maintain the relevance of a conversation when the model is uncertain or erroneous
• You will partner with the Product, Engineering, AI Research and broader User Experience Design teams to deploy conversational features that integrate seamlessly into real-world customer workflows
• Contribute to the Autodesk Assistant template library, adopting shared templates and helping to evolve them rather than creating one-off solutions
• Define and track quality metrics that tell you a conversation worked (task success, user confidence, smooth recovery), and use them to refine the experience

Requirements

• 4+ years of experience in conversation design, UX design, or a related field
• Solid grounding in human-centered design and conversation design, with a portfolio that shows conversational work you’ve shipped
• You write like a designer, treating the words in a conversation as the interface
• A point of view on what makes an AI conversation trustworthy, and the craft to back it up
• You’ve designed conversational, agentic, or chat-based interaction patterns (for example: cancel/retry, undo, reasoning visibility, citations, or grounding), designing them to be reused across products rather than scripted once
• You’ve designed generative AI experiences, including prototyping for edge cases, failure modes, and probabilistic outputs
• You’re at home in ambiguity, staying effective when the model is probabilistic, the requirements are evolving, and the right answer is something you have to find.
• Hands-on comfort with prompt design and system-prompt architecture as a design material, used to shape how a model responds
• A working understanding of how large language models behave, including their capabilities, limits, and failure modes
• You’re AI-native in how you work. You use tools like ChatGPT, Claude, Cursor, or Claude Code in your daily practice
• Fluency in Figma, plus the comfort to pick up adjacent prototyping tools as the work demands
• Excellent communication skills and a habit of close cross-functional collaboration

Preferred Qualifications

• Experience designing for multi-agent workflows or tool-use orchestration
• Familiarity with frameworks for evaluating AI experience quality (e.g.
• Error 500 (Server Error)!!1500.That’s an error.There was an error. Please try again later.That’s all we know.
• At least 4 years of experience in conversational design, UX design or a related field
• Strong foundation in user-centered design and conversational design, with a portfolio showcasing the conversational work you've put into production
• You write like a designer, considering the words of a conversation as the interface
• A clear vision of what makes an AI conversation trustworthy, and the know-how to back it up
• You have designed conversational, agentic, or chat-based interaction patterns (e.g.: undo/retry, action undo, reasoning visibility, quotes, or anchoring), designing them to be reusable across products rather than scripted once
• You have designed generative AI experiments, including prototyping edge cases, failure modes, and probabilistic outcomes
• You are comfortable with ambiguity and remain effective when the model is probabilistic, requirements evolve and the right answer remains to be found.
• Practical mastery of prompt design and the architecture of system prompts as design tools, used to shape how a model responds
• A practical understanding of how major language models work, including their capabilities, limitations, and failure modes
• The way you work is inherently AI-driven. You use tools such as ChatGPT, Claude, Cursor or Claude Code in your daily practice
• Proficient in Figma, as well as the ability to quickly become familiar with related prototyping tools based on project needs
• Excellent communication skills and a habit of close collaboration across different functions

Desired Qualifications

• Experience in designing multi-agent workflows or orchestrating the use of tools
• Knowledge of AI experience quality assessment frameworks (e.g. “Minimum Trustworthiness”, “Transformative Value” or equivalent quality control models)
• Experience designing in compliance with AI organizational governance principles (“Trusted AI”, “Responsible AI”, “Ethical AI” or equivalent)
• Experience contributing to a shared design system or pattern library within a platform team
• Learn More
• About Autodesk
• Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
• We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
• When you’re an Autodesk er, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future?
• Join us!

Salary transparency

Salary is one part of Autodesk ’s competitive compensation package. For Canada based roles, we expect a starting base salary between $94,000 and $137,500. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

• Are you an existing contractor or consultant with Autodesk ?
• Please search for open jobs and apply internally (not on this external site).

About the Company

Why Join Autodesk?

Job Level Description

Please note that this is NOT an open position. Please submit your CV here for future consideration.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging