Senior Business Solution Architect (Salesforce Service Cloud)

Role Summary

We are seeking a highly skilled and experienced Business Solution Architect to lead the design and delivery of innovative Salesforce Service Cloud solutions.

In this role, you will work with business stakeholders to understand their needs, refine requirements, and deliver solutions that drive transformative changes in enterprise processes.

Responsibilities - Lead functional client discussions, requirements refinement sessions, demonstrations, and walk-throughs tailored to diverse audiences

• Facilitate discovery sessions with business stakeholders to capture and document detailed business processes
• Define and manage user stories and acceptance criteria to align with configuration, development, and testing needs
• Plan capacity, prioritize backlog items, and organize sprints to achieve project objectives
• Collaborate with business solution architects and software architects to craft solution designs and coordinate associated development tasks
• Coordinate test activities with the quality assurance team to ensure the delivery of high-quality outcomes
• Conduct knowledge transfer sessions to equip target audiences for effective solution adoption

Requirements - Minimum of 12 years of experience with Salesforce development

• Bachelor's degree or equivalent along with strong written, verbal, and presentation skills
• Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification
• Background in documenting business process diagrams along with expertise in creating epics and detailed user stories
• Agile methodology knowledge, including sprint planning and backlog management
• Understanding of enterprise business process analysis, requirements analysis, and organizational consulting
• Competency in coordinating collaboration among stakeholders, architects, and development teams

We offer - Career plan and real growth opportunities

• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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