Senior Business Solution Architect (Salesforce Service Cloud)

Role Summary

We are seeking a highly skilled and experienced Business Solution Architect to lead the design and delivery of innovative Salesforce Service Cloud solutions.

In this role, you will work with business stakeholders to understand their needs, refine requirements, and deliver solutions that drive transformative changes in enterprise processes.

Responsibilities - Lead functional client discussions, requirements refinement sessions, demonstrations, and walk-throughs tailored to diverse audiences

• Facilitate discovery sessions with business stakeholders to capture and document detailed business processes
• Define and manage user stories and acceptance criteria to align with configuration, development, and testing needs
• Plan capacity, prioritize backlog items, and organize sprints to achieve project objectives
• Collaborate with business solution architects and software architects to craft solution designs and coordinate associated development tasks
• Coordinate test activities with the quality assurance team to ensure the delivery of high-quality outcomes
• Conduct knowledge transfer sessions to equip target audiences for effective solution adoption

Requirements - Minimum of 12 years of experience with Salesforce development

• Bachelor's degree or equivalent along with strong written, verbal, and presentation skills
• Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification
• Background in documenting business process diagrams along with expertise in creating epics and detailed user stories
• Agile methodology knowledge, including sprint planning and backlog management
• Understanding of enterprise business process analysis, requirements analysis, and organizational consulting
• Competency in coordinating collaboration among stakeholders, architects, and development teams

We offer - International projects with top brands

• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn