Senior Business Manager, Fraud Operations Strategy

Role Summary

Senior Business Manager, Fraud Operations Strategy

The Senior Business Manager of Fraud Operations Strategy will lead a high-performing team of data science and risk professionals dedicated to protecting the global payment network. This role is responsible for overseeing the analysis of high-volume, complex transaction-level data to develop, implement, and optimize sophisticated fraud strategies and predictive fraud models. Acting as a critical bridge between internal stakeholders and external partners, you will drive initiatives that actively mitigate risk, block fraudulent transactions, and ensure network integrity.

Responsibilities

• Team Leadership & Analytics Management: Direct, mentor, and develop a team of eight (8) data analytics and data science professionals, primarily consisting of Principal Fraud Risk Specialists
• Advanced Data Analysis: Oversee the deep-dive analysis of transaction-level data, evaluating over 150 unique data elements and their configurations to identify anomalies, patterns, and emerging fraud vectors
• Strategy & Model Development: Drive the creation, testing, and deployment of robust fraud strategies and predictive fraud models to proactively block fraudulent transactions while minimizing false positives
• Stakeholder Collaboration: Serve as a key liaison across both Internal & External entities to align fraud prevention efforts with broader corporate security and network protection goals
• Operational Excellence: Continuously refine data extraction, querying, and modeling methodologies to improve the speed and accuracy of fraud detection across the network

Requirements

• Bachelor's Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Preferred Qualifications

• Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $200,700 - $229,100 for Sr. Business Manager
• Richmond, VA: $182,500 - $208,300 for Sr. Business Manager
• Riverwoods, IL: $182,500 - $208,300 for Sr. Business Manager

Houston, TX: $182,500 - $208,300 for Sr. Business Manager

• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

About the Company

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within US Card, the Customer Services & Strategy teams don't just maintain the status quo-we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products acrossFraud, Recoveries, Collections, and Digital Servicingto deliver personalized, empathetic customer experiences at a massive scale.

Join the engine room of Capital One's customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the "under-the-hood" innovation that makes seamless banking possible.

We currently have multiple high-impact roles and are seeking high-caliber Senior Associate Product Managersto join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.

As a Senior Associate PdM, you will own the translation of grand business vision into flawless technical execution. Depending on the role, your day-to-day will include:

About the Roles

Here are just a couple of examples of our open Product Management roles: