Senior Associate, Outbound Marketing Strategy & Operations - Performance Marketing (Hybrid)

Role Summary

Senior Associate, Outbound Marketing Strategy & Operations - Performance Marketing (Hybrid)

This role is responsible for managing the day-to-day digital and performance marketing campaigns for a set of Capital One's U.S. Card digital acquisition channels within our Outbound Marketing team.

These channels focus on driving conversions rather than awareness. Digital marketing campaign and ad operations (Ad Ops) management includes hands-on channel work, such as launching new ad campaigns, developing test designs and launching tests, implementing process improvements, and optimizing our active programs. All campaigns are managed in-house, providing direct control over strategy and execution.

Additionally, this role involves supporting channel strategy development, aiding product initiatives across the organization, and continuously seeking ways to optimize the channels. The Senior Associate will be an expert in the outbound digital marketing space, specifically working with platforms like Google Ads (including Gmail/Demand Gen environments), Yahoo, Microsoft, and other relevant advertising platforms, while staying up-to-date with industry updates and best practices.

Responsibilities

• Develop and execute campaign testing, including ad creative, landing page, audience, and channel expansion testing.
• Manage outbound performance marketing campaigns, from planning and execution to analysis and reporting, collaborating with business analysts.
• Oversee end-to-end ad operations to launch campaigns error-free, identify opportunities for performance optimization, and implement process improvements to streamline launch procedures.
• Coordinate across internal teams, including Legal, Compliance, Brand Marketing, Customer Experience, Analytics, Data, and Technology, to execute Display ad strategies end-to-end.
• Possess a solid understanding of digital performance marketing, conversion funnel optimization, and online customer acquisition.
• Partner with creative and cross-functional teams to develop a new suite of creatives that ensure a seamless customer journey and data-backed hypotheses.
• Serve as the subject matter expert in outbound marketing, knowledgeable in various advertising platforms, campaign settings, optimization techniques, tracking/tagging infrastructure, and inventory types.
• Demonstrate a "self-starter" attitude, strong organizational skills, ownership mentality, ability to prioritize workloads, and ability to quickly learn new digital marketing and platform-specific features.
• Ability to work with high-performing teammates, as well as external and internal partners across the enterprise.

Requirements

• Bachelor's degree or Military experience
• At least 2 years of experience in email or display ad marketing
• At least 2 years of experience planning and implementing digital marketing strategies utilizing Google or other inbox servicing ad platforms
• At least 2 years of experience analyzing and evaluating campaign performance

Preferred Qualifications

• At least 2 years of experience in paid media & performance marketing, managing high volume accounts and large media budgets
• At least 2 years of experience in D2C marketing
• At least 2 years of experience in project management
• At least 1 year of experience in social media or search engine marketing
• Prior financial industry or media agency experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $96,500 - $110,100 for Sr. Associate, Marketing

Richmond, VA: $87,700 - $100,100 for Sr. Associate, Marketing

• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

About the Company

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within US Card, the Customer Services & Strategy teams don't just maintain the status quo-we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products acrossFraud, Recoveries, Collections, and Digital Servicingto deliver personalized, empathetic customer experiences at a massive scale.

Join the engine room of Capital One's customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the "under-the-hood" innovation that makes seamless banking possible.

We currently have multiple high-impact roles and are seeking high-caliber Senior Associate Product Managersto join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.

As a Senior Associate PdM, you will own the translation of grand business vision into flawless technical execution. Depending on the role, your day-to-day will include:

About the Roles

Here are just a couple of examples of our open Product Management roles: