Senior Application Support Engineer

Role Summary

Our client is a technology consulting company providing operational and engineering services to the high-tech sector. They support platform and infrastructure teams across cloud and distributed environments, helping maintain reliable applications, improve operational performance, and resolve complex production issues.

Our client is looking for a Senior Application Support Engineer to support business-critical, microservices-based applications running across Linux, Kubernetes, and AWS/cloud environments .

The role focuses on production support, incident response, application troubleshooting, and distributed system reliability . You will work closely with development and platform engineering teams to resolve technical issues, improve operational processes, and maintain stable production services.

Responsibilities

• Support and maintain microservices-based applications across Linux, Kubernetes, and cloud environments.
• Monitor application and service health and respond to production incidents, outages, and performance issues.
• Diagnose application and platform problems using logs, metrics, monitoring tools, and system diagnostics.
• Work closely with development and infrastructure teams to resolve application, service, and platform-related issues.
• Perform root cause analysis and contribute to long-term reliability improvements.
• Maintain runbooks, troubleshooting guides, and operational documentation.
• Identify opportunities to automate repetitive support and operational tasks.
• Provide technical guidance and mentorship to junior engineers.
• Participate in a rotational on-call schedule supporting a 24/7 production environment.

Requirements

• 3+ years of experience supporting production applications, distributed systems, or similar environments.
• Strong understanding of HTTP/HTTPS, APIs, TLS/SSL certificates, and application connectivity , with experience troubleshooting service-level issues.
• Experience supporting microservices architectures , including deployments, service communication, scalability, and application reliability.
• Hands-on experience working with Linux, Kubernetes or container platforms, and AWS or other cloud environments .
• Experience using monitoring, logging, metrics, and observability tools to investigate incidents and assess application health.
• Familiarity with Git-based workflows and scripting using Bash, Python, or similar languages for operational automation.

Nice to Have

• Experience supporting API gateways, messaging platforms, or shared platform services .
• Exposure to DevOps or Site Reliability Engineering environments .
• Relevant cloud or Kubernetes certifications such as CKAD or AWS certifications .