Search Operations Specialist - Model Data

Search Operations Specialist - Model Data at TikTok in Kuala Lumpur, Malaysia.

Responsibilities

The Search-Model Data team at TikTok provides labelling services covering over 20 countries/regions and 18 languages. The team provides data labelling for training and testing of search models for various business segments, such as search ranking(user experience improvement), search recommendation, search ads, and search security (non-bottom line), helping to improve search results and optimise search ranking through efficient and accurate data labelling and professional analysis.

• Working both independently, and in collaboration with stakeholders, to deliver high quality output across projects, and develop a best practice model for maintaining high performance on those projects.
• Regular calibration meetings with stakeholders to maintain knowledge & standards, and provide feedback on implementation and execution.
• Work closely with the Product Operation team to be in line with guideline updates and related knowledge, and facilitate efficient & timely communication of guideline questions between all stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams if needed.
• Conduct RCA escalations through the relevant process if needed.
• Be able & willing to support or backfill temporary gaps in market support.

Requirements

• Fluent English is required as the role requires communication with English markets, fluent in English is also required as it is the working language.
• Knowledge of search engines and familiarity with social media platforms.
• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
• Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications

• Strong written communication skills, with the ability to compose structured, logical, and context-aware content.
• QA/Content Moderation/AI Annotation experience or equivalent, market knowledge, understanding of regional culture and internet usage habits of target markets.
• Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
• Proficient in common productivity software (eg. Office Suite, Google Workspace, etc).
• Ability to work effectively with cross-functional teams and stakeholders in multiple locations and timezones.
• Familiarity with search-related businesses.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.