Search Operations Quality Assurance Analyst - Italian Speaking (Third-Party Associate)

Search Operations Quality Assurance Analyst - Italian Speaking (Third-Party Associate) at TikTok in Bucharest, Romania.

Responsibilities

In ADSO, we are the EMEA AI Data Service and Operations team under TikTok Product (abbreviation: ADSO), mainly providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines. Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. It is possible that this role will be exposed to harmful content on a daily basis.

• Quality inspection of evaluated data and daily tasks of specialists.
• Localise the policies, be responsible for policy training, and align the policy updates.
• Conduct calibration meetings with the team in the appeal process: analyse different cases, record and evaluate their performance, offer solution and suggestion for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D(Research and Development) and PM(Product Manager) in order to provide feedback on data quality.
• Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
• And any other duties as assigned.

Requirements

• Fluency in Italian is required as the role requires communication with Italian markets, fluent in English is also required as it is the working language.
• knowledge of search engines and familiarity with social media platforms.
• Flexibility to work on projects outside of core expertise as needed and ability to manage multiple projects at the same time.
• Ability to work on potentially variable shift patterns, including weekends, evenings, and nights, ensuring availability for five out of any seven days per week.
• Willingness to work with sensitive and potentially disturbing content.

Preferred Qualifications

• QA, moderation, AI annotation experience or equivalent, market knowledge, understanding of local culture and internet usage habits of target markets.
• Familiarity with online shopping-related businesses and search trends is desirable.
• Strong analytical skills including data analytics, learning ability, problem-solving skills, adaptability and attention to detail.
• Proficient in common productivity software (eg. Office Suite, Google Workspace, etc).
• Ability to work effectively with cross-functional teams and stakeholders in multiple locations.

Important Note: Please be advised that the job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency who will be your employer. While you may assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.