Search Operation Quality Assurance Associate - Evaluation & Investigation

Search Operation Quality Assurance Associate - Evaluation & Investigation at TikTok in Kuala Lumpur, Malaysia.

Responsibilities

What I will be doing?

• Quality inspection of evaluated data and daily tasks of specialists.
• Localize the policies, be responsible for policy training, and align the policy updates.
• Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
• Work closely with R&D (Research and Development) and PM (Product Manager) to provide feedback on data quality.
• Willing to work with sensitive issues that include a variety of religious and political views, violence, adult & sexual content.
• And any other duties as assigned.

Requirements

• Bachelor's degree or above and excellent English language skills to support global operation
• Excellent problem-solving skills and learning abilities
• Knowledge about search engines, familiar with social media platforms
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
• Strong ability to learn and understand
• Familiar with common office software

Preferred Qualification

• Overseas working/training experience or evaluating experience will be a good plus

About the Company

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products, and drive an increase in traffic and GMV.

The T&S evaluation and investigation team, working closely with the search team, takes the evaluation standards as the baseline and principles, manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.

The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

This may occur in the form of images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; depictions of harm to self and others, and harm to animals.