Salesforce Service Cloud BA | Brillio | Remote |

Salesforce Service Cloud BA | Brillio | Remote | at PradeepIT Consulting Services Pvt Ltd in United States.

Role Summary

• Role: Salesforce Service Cloud BA
• Experience: 6+ years
• Shift timings: 6-00 PM to 3-00 AM
• Locations: Remote
• Number of Positions: 01

Requirements

Roles and Responsibilities

• Salesforce Service Cloud hands on and Amazon Connect good to have
• BA Skills (User Stories, JIRA, Agile Methodology)
• Experience using Salesforce or similar CRM Products to develop client or business solutions
• Hands on experience configuring Salesforce or similar CRM Product, including workflows,
• Work with clients and end-users to gather, understand, and define business requirements.
• Good to have any Salesforce certification.
• Hands-on Experience in automation such as Workflow, Process builder, and Flows (In- depth knowledge is Mandatory)
• Evaluate and incorporate new technologies into new and existing frameworks and solutions
• as applicable Collaborate with and mentor members of the team and other co-workers
• Participate in key meetings with clients including requirement sessions, system demos user

acceptance testing, and end-user training.

Good to have coding skills but not mandatory

Must have experience in handling multiple projects and deliver them on time.

• Excellent communication skills and ability to communicate at all levels of the organization
• Ability to translate business requirements into technical deliverable
• Strong Experience in working with Data management tools

Strong documentation, prioritization and training skills.