Sales technician Southern Italy

Role Summary

IRCA Group is a leading international company in the B2B sector, specialized in the supply of semi-finished ingredients for the bakery, pastry and ice cream markets. Its products are intended for both independent producers and large food companies. The company produces chocolate, decorations, creams, inclusions, pastry mixes, ice cream ingredients and other baking and pastry essentials. Headquartered in Italy, IRCA Group has experienced strong growth over the last decade and has 22 manufacturing facilities worldwide, over 2000 employees and a turnover of 1.3 billion euros.

Purpose of the position: The sales technician figure we are looking for is a highly specialized figure who will be responsible for supporting the Sales Managers of Southern Italy in technical demonstrations and training at local dealers on chocolate and pastry products.

Details

• Location: figure based in southern Italy
• Working hours: Full time, 40h/week, Monday to Friday
• Contract: CCNL Food Industry
• Level: Clerical
• Remuneration: starting from RAL €40,000

Working / Environmental Conditions

The IRCA Group Code of Ethics outlines our policy on human and labor rights. Six sites in Italy have achieved ISO 45001 certification for health and safety. Globally, 20 IRCA Group plants have undertaken a SEDEX self-assessment (low-risk), and all IRCA Sweet sites have undergone SMETA four-pillar audits, covering labour, health & safety, environmental assessment and business ethics. In Vietnam, our plant is SA8000-certified. Currently, 10 sites have ISO 14001 which covers environmental management.

IRCA fosters a dynamic environment, valuing different perspectives and international experiences, offering a stimulating context. We promote professional growth and career opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.

We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusiveness. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.

This announcement is aimed at candidates belonging to any orientation or gender expression, in compliance with the principles of diversity and inclusion and non-discrimination pursuant to Legislative Decree. 198/2006.

Responsibilities

Main activities and responsibilities

• Demonstrations: follow and support Sales Managers in technical demonstrations to customers, distributors and dealerships
• Technical support: assist customers and distributors in the correct use of ingredients and semi-finished products
• Recipe development: create and adapt recipes to enhance company products
• Customer consultancy: analyzing customer needs and proposing appropriate solutions
• Commercial development: identify new business opportunities and retain existing customers
• Product presentation: illustrate product features and advantages to customers and distributors
• Negotiation: support the sales force in commercial negotiations
• Collaboration with Sales, Trade Marketing, Corporate Chef and R&D

Requirements

• Training: Technical training courses in the field are highly appreciated, as are refresher courses on industry news
• Professional skills: in-depth knowledge of chocolate and pastry category products
• Language skills: Italian. Knowledge of English is a plus
• Soft Skills: strong empathy and customer focus, ability to speak in public
• Other: Availability to travel frequently