Sales Support Coordinator

Role Summary

Descripción de la empresa

Wonderful Citrus is North America’s leading integrated grower, shipper and packer of fresh citrus, including clementines/mandarins, navel and Valencia oranges, lemons, limes, grapefruits, and other citrus varieties. Wonderful Citrus farms more than 74,000 acres of fresh citrus and has supplier relationships around the world to ensure a year-round supply. Our citrus can be found in all channels of distribution, with our consumer brands most visible in the produce department of grocery stores across the globe under our flagship consumer brands, Wonderful Halos Mandarins, Wonderful Seedless Lemons, and Wonderful Sweet Scarletts Texas Red Grapefruit.

Descripción del empleo

The Sales Support Coordinator is responsible for ensuring the accurate and timely execution of customer orders while serving as a key link between customers, Sales, Production, Logistics, and Transportation teams. This role plays a critical part in maintaining service levels, resolving order-related issues, managing order modifications, and supporting day-to-day business operations.

Why Choose Wonderful?

Wonderful Citrus is part of The Wonderful Company, a privately held $6 billion global company dedicated to harvesting health and happiness around the world. Its iconic brands include FIJI Water, POM Wonderful, Wonderful Pistachios, Wonderful Halos, Wonderful Seedless Lemons, Teleflora, and JUSTIN and Lewis Cellars wines. The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA.

To learn more about The Wonderful Company, its products, and its core values, please visit wonderful.com , or follow The Wonderful Company on LinkedIn , Facebook and Instagram .. To learn more about the company’s corporate social responsibility impact, visit csr.wonderful.com.

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Responsibilities

Here’s what you’ll do

• Process customer orders accurately and timely through company systems.
• Review incoming orders to validate pricing, quantities, product specifications, and availability.
• Manage order changes, modifications, substitutions, and updates requested by customers or internal teams.
• Coordinate with Sales, Production, Logistics, Transportation, and Category Management teams to ensure successful order fulfillment.
• Monitor customer ordering activity and identify irregularities, trends, or potential service issues.
• Support issue resolution by investigating order discrepancies, shipment issues, and customer claims.
• Document and process product quality concerns, returns, credits, and customer complaints through internal systems.
• Maintain accurate customer, order, and pricing information.
• Generate and analyze operational reports to support decision-making and service execution.
• Utilize Excel, ERP systems, and reporting tools to track customer activity and operational performance.
• Communicate professionally with internal stakeholders and customers, primarily through email.
• Support continuous improvement initiatives by identifying process enhancements and operational efficiencies.

Requirements

Here’s what you’ll bring to the table

• Bachelor’s degree in business administration, supply chain, logistics or other related fields preferred.
• 1–3 years of experience in Customer Service, Order Management, Sales Support, Logistics Coordination, Supply Chain Support, Customer Operations, or related fields.
• Advanced English communication skills (written and verbal).
• Experience working with ERP systems, order management platforms, or business systems.
• Intermediate Microsoft Excel skills, including formulas, filtering, sorting, and data analysis.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities simultaneously.
• Strong problem-solving and critical-thinking abilities.
• Ability to adapt quickly in a dynamic business environment.
• Información adicional

Benefits

Wonderful’s dedication to you

• Competitive benefits package including Major Medical Insurance and Dental Insurance for you and your immediate family.
• Life insurance.
• 13% savings fund.
• 10% grocery vouchers.
• 30 days of Christmas bonus (Aguinaldo).
• Annual bonus and savings plan.
• Wonderful Giving, allowing you to donate company money to a cause of your choice

About the Company

Suterra is a global leader in sustainable pest management, helping growers protect their crops through innovative technologies that improve agricultural productivity while reducing environmental impact.

We are seeking a highly organized, hands-on Field Operations & Logistics Coordinator to support our Technical Field Operations team throughout California. This is a dynamic role for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in solving problems while supporting customers and teammates.

As the operational hub for our California Technical Field Operations team, you'll coordinate warehouse operations, logistics, field support, customer service, and seasonal projects that directly contribute to the success of our growers and distribution partners. No two days are the same, making this an ideal opportunity for someone who enjoys wearing multiple hats and making a meaningful impact.

Why Join Suterra?

At Suterra, you'll have the opportunity to work alongside an experienced Technical Field Operations team while supporting innovative agricultural solutions used by growers across the country. This role offers a unique combination of warehouse operations, logistics, customer support, and field work, making it an excellent opportunity for someone looking to build a well-rounded career in agricultural operations.

Suterra is wholly owned by The Wonderful Company