Sales Engineer

Role Summary

🌍 Genetec - Protect the everyday

We are a global Canadian company with a broad solutions portfolio that encompasses security , intelligence, and operations. We serve customers within a wide range of industries including transportation, education , and government. At Genetec we embrace open communication , creativity , and continuous learning to allow everyone to flourish in their own unique career paths.

Our network, of over 2300 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees.

The Sales Engineer Nordics works in close collaboration with various teams, in particular the Sales team, Field Project Engineers, Pre-Sales Engineers, Sales Networks, to position Genetec 's solutions and products. They are the technical point of contact for customers and Sales teams.

The position is available to candidates, preferably in Copenhaguen or wider Danish cities but close to an airport.

Knowledge

Physical security solutions, video and access control systems.

IP network systems and protocols.

Windows Operating Systems.

PC configuration.

MCSE and/or CCNA certification.

Oral presentation techniques.

Problem analysis and incident resolution.

Security market.

Professional level of Danish and English are important.

An additional language is an asset (Finnish, Swedish, Norwegian)

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

Responsibilities

Roles and responsibilities

• Develop and maintain an in-depth knowledge of Genetec 's software and hardware products.
• Define the solutions best suited to the requirements of our customers and partners.
• Develop and maintain excellent relationships with all stakeholders, customers and partners.
• Present high-level demonstrations of our entire product range.
• Provide technical support to sales teams in response to customer specifications.
• Work closely with the technical support team to ensure a seamless transition between the pre-sales and post-sales teams, and the successful implementation of our solutions.
• Participate in specialized security trade shows, exhibitions and seminars.
• Write white papers and become a true expert on Genetec solutions.
• Provide technical feedback from the field to upstream Product Management teams.
• Implement complex software solutions.
• Travel 30-40% of the time.

Requirements

• Engineering degree in electronics, computer science, electrical engineering or equivalent.
• At least 8 years' professional experience in roles requiring regular exchanges with customers or partners, if possible in a technological environment with links to the security field.
• Initial experience in a pre-sales role in an innovative IT or security company.
• Excellent oral presentation skills.
• Excellent analytical and incident resolution skills.
• Knowledge of the security market.
• Comfortable working in a multicultural and international environment.
• Experience in the security field in the local region.
• Experience as a security system installer or commissioner and as a system integrator.

Key skills

• Customer orientation, commercial and interpersonal skills.
• Analytical and complex problem-solving skills.
• Work organization within project deadlines.
• Positive attitude.
• Sense of innovation.
• Follow-through on objectives.
• Oral and writing skills.
• Conviction and Influence.