Risk Manager - Quality Control

Role Summary

Risk Manager - Quality Control

Capital One's Card Risk organization is responsible for core areas that span Risk Management, Strategy, Operations, Technology, and Analytics. This organization leads, advises and innovates on top transformational initiatives across the Card business. Specifically, the Process Excellence Team within Card Risk is leading a multi-year transformational Well Managed journey focusing on Strengthening US Card's control ecosystem, enabling ownership & accountability through transparency, amplifying simplification & automation, and driving sustainability.

The Card Risk Process Excellence Team is currently hiring for a Manager that will take our Well Managed transformation to the next level by leading the Quality Control Testing Program, furthering the top-notch brand that Card Risk has built. This Manager will be responsible for the ongoing evolution of the quality program for Card in alignment with the Enterprise Control Standard and the Process Management and Controls Framework, ensuring unassailable and appropriate support ffor our team. As a key member of the Well Managed Program, this role will collaborate with smart and passionate leaders to deliver results that have a direct impact on the company's bottom line.

Core capabilities for this foundational role include a strong strategic and tactical mindset with significant risk management and testing expertise, coupled with a balanced approach to driving effectiveness and efficiency to enhance both business and risk management processes and programs. This role requires the ability to lead teams indirectly to deliver high-quality value, to exhibit great judgment in solving challenging problems, and to leverage deep subject matter expertise to provide independent support in the development of our control ecosystem. This role requires a well-rounded and seasoned individual who is comfortable adjusting their approach to meet unique needs across multiple stakeholder groups within a complex organization.

Responsibilities

• Management and day to day people leadership and operations of quality control assessment team
• Ability to understand and disseminate Enterprise Control Standard requirements and guidance to multiple business areas
• Management and oversight of quality control process, methodology and performance metrics
• Serving as a key participant in Well Managed and tester training programs including, developing, and continuously evolving the Card program training to ensure compliance with the Enterprise Control Standard.
• Engaging in Card and Divisional activities as warranted to drive career growth and development
• Building relationships and collaborating with key stakeholders, driving cross-functional opportunities to grow brand, processes and an enhanced risk management environment

Requirements

• High School Diploma, GED or equivalent certification
• At least 3 years of Risk Management, Process Management, or Project Management experience
• At least 2 years of people management experience
• At least 2 years of change management experience in process improvement and transformation
• At least 3 years of experience in process management leading cross functional projects and programs in Risk
• At least 3 years of experience with Governance, Risk, and Compliance software tools

Preferred Qualifications

• Bachelors Degree or Masters Degree
• Process Management Certification - LEAN, Six Sigma
• Risk Management certification
• 5+ years of experience in Risk event & issue management and control management
• 4+ years of experience with Governance, Risk, and Compliance software tools
• 3+ years of experience working in the financial services industry
• 5+ years of experience in process management leading cross functional projects and programs in Risk
• 5+ years of Project Management experience leading cross functional projects and programs in Risk
• 5+ years of experience in responding to and interacting with internal audit or regulatory agencies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $138,100 - $157,700 for Risk Manager

• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

About the Company

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within US Card, the Customer Services & Strategy teams don't just maintain the status quo-we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products acrossFraud, Recoveries, Collections, and Digital Servicingto deliver personalized, empathetic customer experiences at a massive scale.

Join the engine room of Capital One's customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the "under-the-hood" innovation that makes seamless banking possible.

We currently have multiple high-impact roles and are seeking high-caliber Senior Associate Product Managersto join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.

As a Senior Associate PdM, you will own the translation of grand business vision into flawless technical execution. Depending on the role, your day-to-day will include:

About the Roles

Here are just a couple of examples of our open Product Management roles: