Rider Care Analyst

Role Summary

We have an opportunity for you, we are looking for Rider Care Analysts to join our regional team in Buenos Aires, Argentina. Do you join?

Responsibilities

• What challenges await you?
• Lead the management of the service lines under your responsibility, ensuring compliance with the efficiency and satisfaction metrics of the delivery drivers.
• Design, implement and monitor dashboards to evaluate key operational indicators and interpret the direct impact of the improvements made.
• Coordinate the development of projects and new functionalities together with the regional and global Delivery Hero teams to optimize the service.
• Design and monitor strategic analytical initiatives that contribute to the achievement of the area's goals.
• Identify operational findings in conjunction with local and regional teams to strengthen delivery service processes.

Requirements

• What do we expect from you?
• Complete or advanced university education in Business Administration, Economics, Industrial Engineering, Systems or related careers.
• Previous work experience in process analysis, operations optimization or customer service channel management roles.
• Advanced database management using SQL and quantitative analysis tools.
• Fluent command of spreadsheets (Excel, Google Sheets) and data visualization tools such as Looker or Tableau.
• Intermediate or advanced English language level for communication and collaborative work with international teams.

Benefits

• At PedidosYa, the impact is not measured only in results but in how we achieve them. We look for the best talent: people who vibrate with our values, the way we think, decide and collaborate every day.
• What you achieve is key, but “how” you do it is what defines us. Playing as a team, we make the business and our ecosystem continue to grow, while we simplify the daily lives of millions of people.
• 👉 Learn about our values here.

The diversity of talent enhances our Culture and our organization. We play as a team in everything we do, and what we like most about that is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa. Our employment opportunities are open to all people, regardless of gender identity, sexual orientation, ethnicity, religion, age, disability and/or other individual characteristics.

• If you need any reasonable accommodation or particular accessibility to have the interview, please be sure to clarify it in your application. Also, feel free to tell us your pronouns (he/she/her) from the first contact.
• #CulturaPeYa #LaDiversidadNosPotencia

About the Company

PedidosYa is part of Delivery Hero, a world-leading company in delivery services with a presence in ~65 countries. PedidosYa is the leading technology company in delivery and quick-commerce in Latin America. It is a simple, fast and accessible platform that connects millions of users, companies and delivery people with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 launched PedidosYa Markets, the first 100% digital marketplace that delivers food and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.