Retention Representative

Role Summary

Are you a great communicator with a passion for helping people?

Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.

As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.

Responsibilities

You’ll thrive at MyHeritage if you’re

• A fluent English speaker, additional languages are an advantage
• Experienced in sales or retention (telemarketing experience is a plus)
• A fast learner and problem-solver
• Motivated, independent, and proactive

Benefits

At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:

• High salaries
• A comprehensive benefits package
• Flexibility in shifts
• A fun, young working atmosphere

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Our employees enjoy a range of benefits to enhance work-life balance and well-being:

• Hybrid work model with flexible working hours
• Modern, beautiful office in Tel Aviv
• On-site gym and pilates classes
• Dog-friendly office
• Well-stocked kitchens

Please send your application in English.