Resident Engineer

Role Summary

Responsible for the installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support of Multi-Function Printers (MFPs), printers, scanners, and related document management equipment at customer sites. The position involves diagnosing hardware and software, carrying out corrective and preventive maintenance; replacing defective components and consumables; installing firmware and software; and configuring devices according to customer requirements.

Responsibilities

Install, configure, commission, and test new MFPs and printers at customer locations.

Conduct preventive maintenance

• Diagnose and resolve Hardware and software related faults.
• Analyze machine error codes and diagnostic information to identify root causes.
• Repair and replace defective components, assemblies, and parts.
• Install and update firmware, drivers, and Embedded software.
• Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
• Conduct routine machine inspections and identify potential failures before they occur.
• Maintain adequate control of assigned spare parts, consumables, tools, and equipment.
• Record parts replaced and service activities accurately in the service management system.
• Complete service reports, maintenance checklists, meter readings, and other required documentation.
• Minimise unnecessary repair and replacement costs through effective troubleshooting and preventive maintenance.
• Achieve agreed service KPIs and SLAs.
• Ensure accurate service reports and documentation.
• Maintain high customer satisfaction.

Requirements

Education

• Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical discipline.
• 2–5 years of relevant experience in printer, MFP, copier, scanner, basic network troubleshooting and MPS Software.
• Skills & Abilities

Strong knowledge of MFP/printer

• Knowledge of TCP/IP, DHCP, DNS, network printing, and basic network troubleshooting.
• Knowledge of Windows printing environments and printer drivers.

About the Company

Established in 1982 as a leading Office Automation Solutions provider for the UAE and the wider region, GCG Enterprise Solutions is a turnkey tech solutions provider offering Print Solutions, IT Services, AV and Digital Transformation Solutions. Partnering with leading technology vendors, GCG creates bespoke solutions and services for key industry sectors.