Remote English/Spanish Customer Service Agent - Remote English/Spa

Role Summary

Location: Work from home – Canada only

Job Type: Full-time, $17.00 This job offer is for an existing vacancy

Support: Customer Service - Fluent English required to communicate and collaborate with English-speaking colleagues outside of Quebec on a regular basis.

• Location: Work from Home – Canada only
• Employment Type: Full-time, $17.00+ CAD/hr This job opening is for an existing vacancy
• Supporting: Customer Service - Fluent English required to communicate and collaborate with English-speaking colleagues outside of Quebec on a

regular basis.

Environment

• The home work environment is in a private residence and corresponds to the address listed in the file
• An Internet/Broadband Internet connection such as DSL or cable only. We do not accept satellite, dial-up or wireless internet (5G) connections.
• Your workstation must be connected directly to the Internet with proof that your ISP achieves a minimum download speed of 10 Mbps and a minimum upload speed of 3 Mbps.

For internal candidates

• Should not be included in corrective action or performance plans
• Have held your current position for 6+ months
• Must have relevant industry or program experience

Location Note: We are currently recruiting for this position in Canada.

What'll Set You Up for Success

Environment

• Work at home environment is in a private residence and matches the address listed on file
• An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Location Note: We're currently hiring for this position in Canada.

Pourquoi Alorica ?

Notre culture se reflète dans la façon dont nous travaillons ensemble, nous soutenons mutuellement et sommes présents pour nos clients. Nous sommes assez audacieux pour remettre en question la façon dont les choses ont toujours été faites, engagés à offrir des résultats qui comptent, et passionnés par la création d’expériences client qui fonctionnent réellement.

TIDE est notre groupe de connexion construit autour de vraies conversations, d’expériences partagées et d’un véritable sentiment d’appartenance. MLBA (Making Lives Better at Alorica ) est notre organisme à but non lucratif dirigé par des employés, où les équipes locales recueillent des fonds et soutiennent leurs collègues et les communautés lorsque cela compte le plus. Nous ne parlons pas seulement de culture — nous la construisons, la vivons, et continuons à améliorer la vie chaque jour.

Requirements

Mandatory

• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Customer oriented

Strong computer navigation skills

• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous
• Bilingual in French and Spanish
• High school diploma or GED

6+ months of customer service or sales experience preferred

• Customer-oriented
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous
• Bilingual in French & English

Benefits

• Congé payé

Programmes de développement du leadership conçus pour soutenir la croissance et l’avancement de carrière

• Développement professionnel et personnel par des cours en libre accès via l’Académie Alorica Formation rémunérée
• Formation rémunérée
• Rabais pour employés sur l’épicerie, les voyages, l’assurance, les forfaits téléphoniques, la santé et le bien-être, les fournitures pour animaux, et plus encore
• Programme d’aide aux employés pour le soutien personnel et professionnel
• Avantages volontaires supplémentaires pour répondre à vos besoins individuels
• Des concours réguliers, des défis d’équipe et des événements d’entreprise qui favorisent la motivation, l’engagement et la performance durable.
• Participation active aux initiatives communautaires et aux programmes de
• Paid time off

Leadership development programs designed to support career growth and advancement

• Professional and personal development through open-access courses via Alorica Academy
• Paid training
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Regular contests, team challenges, and company events that foster motivation, engagement, and sustained performance.
• Active participation in community initiatives and outreach programs

Nos valeurs

• En gras – Nous remettons en question les conventions et prenons des risques intelligents
• Implacable – Nous livrons des résultats, peu importe ce qu’il faut
• Connectés – Nous travaillons comme One Alorica parce que nous sommes plus forts ensemble
• C’est vrai – Nous nous présentons comme nous-mêmes, chaque jour
• Prêt à vous joindre à nous?
• Si vous cherchez un endroit où votre travail compte, où votre voix est entendue et où vous pouvez bâtir une vraie carrière, parlons-en. Postulez dès aujourd’hui!

About the Company

We are the largest minority-owned CX provider, delivering digital- and people-centric experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges — and we do it better than anyone. As Top Place to Work, we are serious about creating an environment where people show up as themselves. Which means that when you succeed, we all succeed.

This is what the job really looks like

You are a natural problem solver who is good with people. You know how to listen to what someone is really asking (not just what they say), and you can explain solutions in a way that makes sense. You remain calm under pressure, you are attentive enough to details to keep information accurate, and you sincerely want customers to be better off than when they contacted them. If this sounds like you, this position is perfect for you.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you’re detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reach out. If that sounds like you, this role is a great fit.

How you're going to make an impact

• Record detailed call information for auditing, reporting and tracking purposes
• Maintain and update customer files to ensure accurate and up-to-date information
• Identify opportunities to introduce customers to new or improved services that meet their needs
• Help customers resolve problems encountered while using the product and/or services

How You'll Make an Impact

• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Help customers solve problems they encounter while using the product and/or services

Why Alorica ?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica ) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day

Ready to Join Us?

If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

Apply Today!

Employeur pour l’égalité des chances – Anciens combattants/personnes handicapées

AVERTISSEMENT: Les informations ci-dessus ont été conçues pour indiquer la nature générale et le niveau de travail effectué par les employés dans cette classification. # Alorica Jobs #Canada

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

# Alorica Jobs #Canada