Quality analyst

Role Summary

Develop, implement and maintain the quality manual, procedures, instructions, flows and local formats that support the proper implementation of international accreditations, global corporate requirements and local management system for Business Assurance products.

Communicate and ensure implementation of documentary changes to the Division team

Communicate documentary changes to the audit team, ensuring the updating and distribution of system documents through local Sharepoint.

Ensure the correct filing and maintenance of management system records.

Maintenance and Management of KPIs related to Quality Management and Health and Safety of the Division.

Preparation, updating, review and submission of Business Assurance dashboard

Issuance of CertIQ/Digiapp/PowerBi reports required for monitoring the planning and execution of the operation for Certification Audit activities and 2nd part.

Monitor the processing of the audit package in the accredited subsidiary until the issuance of each client's certificate for the assurance of TATs.

Review, control and report operational management indicators and auditor delivery times.

Monitor qualifications, courses, training required by staff and subcontractors.

Monitor the administrative and technical review of audit packages and timely attention to queries in the appropriate instances.

Plan and ensure the execution of internal audits of Business Assurance quality management systems

Attention to audits and monitoring of accredited subsidiaries (level 2 and Level 3) in conjunction with the Certifications and Operations Manager.

Participate so that the Business Assurance division meets the requirements of the accreditation offices

Document and follow up on the MIRs found until they are closed.

Registration, monitoring of complaints received from clients and interested parties until their resolution with the people responsible for Business Assurance products.

Schedule and ensure the completion of the management review for Business Assurance.

Design, implementation and analysis of the results of customer satisfaction surveys for all Business Assurance products.

Risk management: Participation in updating the division's risk matrix and monitoring compliance with the actions established for their control and mitigation.

Carrying out audits for clients, internal audits and courses.

Presentation; analysis, development of improvement plans and monitoring of the periodic results of customer satisfaction surveys to the BA Business Manager

SuperUser of IT tools and programs for the certification sector.

Other duties as assigned.

Know and act in accordance with the SGS Integrity Code

Training

Audit training (ISO or other applicable standards).

Knowledge of quality management systems.

Desirable training in continuous improvement and process management

Intermediate-advanced Excel.

• Preparation of executive reports
• Training in data analysis or Power BI
• Indicator management (KPIs)

Language: Intermediate English.

Requirements

Education

• Professional in Administrative, Engineering, Project Management or related careers
• 2 years of experience in managing quality and safety management and control systems

Soft skills

• Effective communication
• Organization and planning
• Attention to detail

Analytical thinking.

• Results orientation
• Proactivity
• teamwork
• Tracking Capability

About the Company

SGS is a world leader in inspection, verification, analysis and certification. It is considered the main global benchmark in quality and integrity. We have more than 93,000 employees and a network of more than 2,600 offices and laboratories around the world.