Property Operations Coordinator

Property Operations Coordinator at Placemakr in Tempe, AZ, United States.

Responsibilities

• Consistently provide an exceptional experience to anyone you interact with on-site, so our guests and residents walk away thinking "I have to tell my friends about this place!". Be the loyal, caring friend, local insider and subject-matter-expert of your property and market all rolled into one
• Jump in and communicate with your fellow on-site and off-site property team members to make things happen - work together, provide support and keep our "one team" mentality alive so everyone wins
• Maintain a safe, secure, and compliant environment for all by adhering to established policies, procedures and expectations as they roll out. Ask questions and make sure you understand their impact - we don't mess around with safety, service and operational standards!
• Follow a schedule that's as flexible as our business model - working days, evenings and weekends to understand the nuance of our business, support the team and drive consistency. Not all weeks will look the same, and that's the point.
• Be hands-on in the daily operations across your property – spend 100% of your time in the business to support your leaders with administrative tasks and your front of house and back of house team members with operational duties, ensuring we consistently operate at our high standards
• Lead from the front and set the tone as a strong performer. Help your property meet and exceed Placemakr standards across employee engagement ratings, GSS, brand standards and consistently positive guest reviews
• When things get tricky, step up for the team. Resolve escalated guest and team member issues with confidence, good judgement and autonomy, making great decisions in the moment
• Dive in to front of house operations when the business calls for it (and many days, it will!) - be a hands-on, service-focused leader at the front desk, supporting guest and/or resident needs and solving real-time issues
• Roll up your sleeves in the back of house too! Inspect rooms, create housekeeping boards or deliver on inventory-related tasks when and where helps is needed
• Keep your property and department leaders on track by coding expenses, assisting with scheduling, time-clock issues or missed punches and diving in to other administrative, operational or budget-related tasks as assigned by your property leader. In this role, no task is too big (or too small!) to take on
• Own the details that make the experience work - support property and department leaders with inventory and order management of guest amenities, back-of-house supplies, signage and administrative supplies - ensuring our teams (and guests!) have what they need when they need it
• Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work.

What it takes

• 3+ years of previous experience delivering exceptional experiences in a/an customer, administrative or operations support-focused role in environments such as hospitality, retail, multi-family or food & beverage
• 1+ years of experience as a team lead, supervisor or mentor (preferred) which allows you to excel at leading by example and influencing others without direct authority
• Scheduling flexibility that matches how we operate – you are willing and able to work any hours and days of the week, including evenings, weekends and holidays, on an ongoing and consistent basis
• A naturally curious, can’t-sit-still individual who is adaptable, eager to learn, and ready to jump in wherever needed to make an impact.
• Previous professional experience communicating clearly and confidently both verbally and in writing. You always remain personable, polished and empathetic, using proper grammar, spelling and punctuation, no matter the response
• Demonstrated experiences in which you confidently handled elevated guest, customer or team member situations using sound judgement, taking ownership and making smart decisions without needing direction
• Ability to thrive in fast-moving environments, juggling multiple priorities and adjusting on the fly, while keeping the most important work moving forward
• You’re highly organized, manage your time well, and approach challenges with a solutions-first mindset – seeing obstacles as opportunities to improve how things work
• You lead by example, whatever the situation. With a positive, can-do attitude, you collaborate easily with others and help foster a culture of clear communication, shared accountability and genuine team support
• You exceed expectations in all Guest Experience Associate III and Housekeeper III skills.
• You embody our Property Team Mission of Customer, Consistency and Community (Norms)
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right
• Coordinators, Property Operations, will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators, Property Operations and an exceptional guest experience.

Benefits

• Competitive pay rate
• Generous monthly bonus program of up to $500/month
• Company stock options
• 401k + 4% employer matching program
• Medical, Vision & Dental Insurance plan options
• Flexible Spending Account & Health Savings Account options
• 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
• PTO increases to 20 days per year after 2.5 years of employment
• Enjoy a paid day off for your birthday to celebrate your day, your way!
• Paid Parental Leave
• Paid Life Insurance
• Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
• Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)
• Exclusive, Placemakr-branded swag through our Placemakr Stars Program
• Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday
• Plus, discounts to stay at select Placemakr properties all over the US

*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

• We own it.
• We make it better.
• We treat people right.
• Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
• Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!