Property Care Support Officer

Role Summary

• ReNew Property Maintenance
• , operated by
• Good Sammy Enterprises

, is a growing social enterprise delivering professional gardening and grounds maintenance services across Perth. We combine strong commercial outcomes with real employment pathways for young people and people with disability.

Responsibilities

As a part time Property Care Support Officer, you will play a key role in:

• Coordinating customer enquiries, preparing quotations, supporting job scheduling, maintaining customer records, and assisting with business administration activities to ensure the efficient delivery of property care services.
• Working closely with operational staff, customers, and internal stakeholders, the Property Care Support Officer contributes to a positive customer experience, supports efficient service delivery.
• Helps achieve the commercial and social objectives of Renew Property Care.
• Respond to customer enquiries received via phone, email, website, and referral channels.
• Prepare and issue quotations, work orders, service agreements, and customer correspondence.
• Coordinate site visits, inspections, and customer appointments.
• Maintain quotation registers and follow up outstanding quotations and customer requests.
• Maintain accurate customer, job, scheduling, and sales information within CRM and business systems.
• Support the coordination and scheduling of property care services in consultation with operational supervisors and team leaders.
• Assist with customer onboarding and contract administration processes.
• Prepare documentation to support invoicing, purchase orders, and other administrative processes.
• Produce routine reports relating to quotations, customer activity, work completed, and operational performance.
• Maintain electronic and physical filing systems in accordance with organisational requirements.
• Liaise with customers to ensure work requests, changes, and service issues are communicated and resolved promptly.
• Support tender submissions, proposals, presentations, grant deliverables and marketing activities as required.
• Develop and maintain positive working relationships with customers, suppliers, and internal stakeholders.
• Identify opportunities to improve administrative processes, customer experience, and operational efficiency.

Support Property Care teams to meet workplace health and safety requirements by maintaining accurate and current records, including Job Hazard Analyses (JHAs), risk assessments, inspections and corrective actions, and liaising with the WHS team to ensure documentation, actions and compliance requirements are completed and reviewed.

• Provide general administrative support to the Renew Property Care team as required.
• Please note that this position is employed on a fixed-term, part-time basis for 1 year. Shifts are from Mondays, Wednesdays and Fridays from 9.00am to 3.30pm. Total hours per fortnight: 36 hours

Requirements

• Previous experience in an administration, customer service, service coordination, or sales support role.
• Strong customer service skills with the ability to build and maintain positive relationships with customers and stakeholders.
• Experience preparing quotations, schedules, work orders, or customer documentation.
• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and Teams.
• Experience using CRM, scheduling, job management, or business administration systems.
• Well-developed written and verbal communication skills.
• Ability to work independently and demonstrate initiative.
• Ability to work collaboratively as part of a team.
• Commitment to Good Sammy’s values and purpose of creating employment opportunities for people with disability.

Desirable criteria

• Experience within property maintenance, grounds maintenance, landscaping, facilities management, construction, or trade service environments.
• Experience with invoicing, purchase orders, or contract administration.
• Experience supporting tender preparation or customer proposals.
• Knowledge of scheduling and workforce coordination processes.
• Experience working within a social enterprise, disability employment, community services, or not-for-profit environment.

Benefits

• What we can offer you
• Free onsite parking.
• Generous not-for-profit tax-free benefits up to $15,900 per annum, to increase your take home pay.
• Private health insurance discounts.
• Free, confidential counselling services through our Employee Assistance Program.
• Comprehensive orientation program including an onsite tour.
• Join us in making a positive impact in our community. Your dedication can help us transform workplaces and society, and together, we can create a better future for people of all abilities.

About the Company

Good Sammy is a for-purpose organisation creating employment opportunities for people with disability. We’ve been around since 1958 and we have a workforce of over 800 individuals, with almost 50% who identify as having disability.

Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability, keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises, each contributing to our greater purpose.

We pride ourselves on being inclusive and know our people are our greatest asset.

Our values drive our initiatives and culture.

Brave

• Have the courage to explore all possibilities.

Good

• Do the right thing, the right way, always. Help you be your best.

Safe

• Be aware, speak up, stay safe. Make your safety our priority.

Empowered

• Respect everyone's voice. Do it with you.

Additional Information

If you are interested in a rewarding career that gives back to those living with a disability and the local community, apply now! Please submit your resume and a cover letter outlining why you are well-suited for the role.

Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.

Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact ***********@goodsammy.com.au.

Closing date: 8th October 2026

Good Sammy reserves the right to complete the recruitment process prior to the closing date. Whilst we appreciate each and every application, due to the high level of interest, only successful applicants will be contacted. Thanks for your understanding.