Program Manager, Cloud Services

Role Summary

We are seeking a skilled Program Manager to lead complex programs across our T-Mobile customer portfolio. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.

Personal Attributes

• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Outstanding written and verbal communication abilities
• Adaptable and able to work effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Strategic mindset balanced with tactical execution capabilities
• Strong business acumen and client relationship management skill
• Experience in a vendor or services based company

Responsibilities

• Manage multiple complex deliverables and outcome based programs within the Cloud, Data, AI & Applications practice
• Implement and maintain program management processes and best practices
• Lead and coordinate program teams of ~15-40 members, including both on-shore and off-shore resources
• Provide mentorship to junior program managers and team members
• Monitor program budgets and track program metrics and KPIs
• Build and maintain strong relationships with stakeholders and facilitate cross-functional collaboration
• Drive business development initiatives through excellent delivery and client relationship management
• Identify and pursue opportunities for account growth and additional service offerings
• Ensure consistent client satisfaction and maintain strong client relationships

Requirements

• 7+ years of experience in program management, with at least 3 years leading complex technical programs delivering to customers on deliverables or outcome based contracts.
• Experience in client-facing roles managing program delivery and stakeholder relationships
• Proven track record of managing teams of 15-30 members
• Strong technical background with experience in managing software development or data-focused projects
• Demonstrated experience in budget management and tracking program financials
• Proficiency in implementing program management methodologies and best practices
• Experience working with both on-shore and off-shore teams
• Expertise in Microsoft Azure DevOps and other Agile/Scrum tools
• Bachelor's degree in computer science, engineering, or related field

Preferred Qualifications

• Experience with Agile and traditional project management methodologies
• Knowledge of cloud, data technologies and applications
• Industry certifications (e.g., PMP, CSM, SAFe)
• Experience in implementing PMO processes and tools