Professional Services Technical Operations Engineer - Agentic AI

Role Summary

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

This is a Services TechOps Engineer position on the CrowdStrike Professional Services team, designing, building, and operating the agentic AI systems that amplify our consulting and internal operations teams. You'll own production AI tooling end-to-end, from open-ended stakeholder requests through architecture, security review, rollout, and ongoing operation, using AI agents as personal force multipliers to deliver at amplified velocity and scope. If you thrive where cross-functional collaboration cultivates budding ideas into flourishing production systems, this role is for you.

Responsibilities

• Lead agentic AI systems end-to-end through iterative refinement, owning design, security hardening, phased deployment, and ongoing maintenance.
• Translate stakeholder requirements into clear technical solutions and seamless user experiences, bridging business and engineering across technical and non-technical audiences.
• Architect multi-agent systems with interoperability, security, scalability, and cost as primary design constraints.
• Define benchmarks for agent performance, accuracy, cost, and reliability; surface what matters to decision-makers.
• Deliver within the approved service portfolio, navigating approval gates and existing infrastructure pragmatically rather than defaulting to net-new proposals.
• Advise leadership on AI strategy and roadmap, mentor team members, and stay current with advancements in LLMs and agentic frameworks.
• Own production incident response across a broad service portfolio: hands-on troubleshooting, runbook maintenance, and participation in a 24/7 on-call rotation.

Requirements

• Effective use of AI agents to deliver at amplified velocity and scope, directing AI through open-ended, multi-step work; comfortable applying adversarial-validation patterns (Challenger agents, confidence scoring, mandatory dissent) to prevent LLM groupthink in production systems.
• Proven track record integrating LLM-based solutions into production at scale, with hands-on experience in at least one agentic framework (CrewAI, LangGraph, ADK, or similar) covering agent lifecycle, tool use, memory, and orchestration.
• Production-quality Python with type hints, testing, and CI/CD discipline, increasingly applied through directing and reviewing AI-generated implementations.
• Systems thinking and full-stack mindset; reasons about how changes propagate across services, data pipelines, frontends, and infrastructure, with deliberate use of REST APIs, CI/CD, automated testing, and gated rollouts (feature flags, staged UAT) to balance iteration speed and safety.
• Working knowledge of AWS across a multi-account production environment (SQS/SNS, DynamoDB, S3, IAM); general familiarity, not cloud architect depth.
• Genuine knowledge-sharing orientation; treats documentation, runbooks, and architecture decisions as primary deliverables, building queryable knowledge systems that turn tribal knowledge into shared understanding.
• Pragmatic delivery in constrained environments; designs around approval gates and existing infrastructure rather than defaulting to greenfield ideals.
• Experience integrating AI with Slack as a delivery surface (bot frameworks, event subscriptions, slash commands); React/TypeScript frontend experience is valued though not required.

Benefits

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

• If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at further assistance.
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• CrowdStrike participates in the E-Verify program.
• Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $120,000 - $180,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

• For detailed information about the U.S. benefits package, please click here.
• Expected Close Date of Job Posting is:09-22-2026

About the Company

About SkillBridge

This Job Description is for DoD SkillBridge participation and is not eligible for direct hire.

Open to candidates in St Louis, MO.

CrowdStrike's DoD SkillBridge / Career Skills Program (CSP) Internship is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 as enacted by 10 U.S.C. Sec 1143. Eligibility is restricted to members of the U.S. Armed Forces separating honorably with greater than 180 days of continuous Active Duty. SkillBridge/CSP period of eligibility is within the final 180 days of Active Duty service, and the SkillBridge/CSP must be completed prior to separation from Active Duty in the U.S. Armed Forces.

CrowdStrike's DoD SkillBridge/CSP Internship is open to members of all services, and all ranks and experience levels. Service members should fully review SkillBridge/CSP Job Description for requirements and qualifications of the individual position.

SkillBridge participants participate in full time training with industry (40-hour work week) under permissive temporary duty military orders and are not eligible for compensation from CrowdStrike during SkillBridge participation, but will continue to receive all military wages and benefits as defined by the Department of Defense.