Product Specialist- Wallet Operations

Role Summary

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Cross-Functional Collaboration

Work with Customer Support to resolve wallet-related user inquiries

Partner with Stakeholders across various departments to solve customer pain-points and enhance our product

Responsibilities

Wallet Management

Oversee daily operations of exchange wallets, including deposits, withdrawals.

• Monitor blockchain transactions to ensure timely processing and resolve delays or failures
• Maintain operational uptime of exchange wallets
• Coordinate and complete network upgrades, token events and testing with no issues

Risk Mitigation & Compliance

• Collaborate with the security team to respond to incidents and implement safeguards
• Monitor Internal Alerts and enhance monitoring system to detect security or high risk events and follow up with reactive and preventive measures

Process Optimization

• Automate repetitive tasks to improve operational efficiency
• Analyze transaction data to identify trends and recommend system improvements
• Analyze competitor product and industry trends to identify potential product/process enhancements

Requirements

• 2+ years in crypto wallet operations, blockchain infrastructure, or a related role
• Proficiency with blockchain explorers (e.g., Etherscan)
• Understanding of UTXO, EVM, and multi-signature wallets
• Excellent problem-solving and communication skills
• Ability to thrive in a fast-paced, 24/7 crypto environment

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
• Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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