Product Policy Manager, Search - Trust and Safety

Role Summary

As a Product Policy Manager, Search Policy in our Trust & Safety team, you will have the opportunity to work with teams of product managers, data scientists, user researchers, operations, legal and various relevant stakeholders to craft policies and safety strategies for Search and Search product features.

Responsibilities

• Identify and anticipate product and content safety risks to support new launches of Search policies, products and features, leveraging solutions to effectively address the risks by optimizing policy iteration & implementation procedures to let our users engage with a safe content ecosystem.
• Support the safe and responsible development and go-to-market of Search features help with search and discovery on TikTok, aiming to help users find entertaining and inspiring content.
• Work closely with cross-functional partners and internal experts to understand emerging trends or risks and drive the implementation of solutions.
• Provide prompt and professional input from the user safety perspective to support associated product feature launches.
• Cultivate a deep understanding of Search features, and enforcement requirements to support the development, launch and training of effective UGC content policies, guidance and safety strategies.
• Work closely with product teams to promote community well-being and user safety through optimization of product safety features and product strategy.
• Conduct research into Trust and Safety best practices and analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts and develop solutions to resolve.
• Work with cross-functional teams to set goals and milestones for continuously improving the safety of Search features.
• Collaborate with Product Managers, Product Policy Managers, Operations, Legal, PR, and PA teams to build consensus on global feature policies and processes.

Requirements

Minimum Qualification(s)

• You have 3+ years of experience working in the technology industry, with exposure to model training, policy development, program management, and/or risk assessment.
• Demonstrated systematic thought process regarding policy and experience working with engineering, product and technical design teams.
• Strong attention to detail - highly self-driven and results oriented.
• You have experience working with international partners across different time zones.
• Experience handling complex and sometimes graphic material.

Preferred Qualification(s)

• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data.
• Experience working in high-growth environments or being part of newly established teams within larger organizations.
• Able to articulate and defend a policy position and lead to consensus.
• Project management skills, with the ability to drive and manage the simultaneous delivery of complex projects in collaboration with stakeholder teams, influencing across all levels.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

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This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.