Product Operation Manager, User Growth - TikTok Local Services

Product Operation Manager, User Growth - TikTok Local Services at TikTok in Singapore.

Responsibilities

Team Introduction

• With the mission of "Inspiring New Life and Helping Good Business", Local Service is committed to becoming the most trusted local service platform for users and partners.
• In Local Services, through POI, Video, LIVE, Search, and other various products, services and roles related to life are creatively connected, making the daily life experience richer, more unique and more innovative.
• At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency.
• Build and run end-to-end growth programs across the user lifecycle; relentlessly optimize conversion rates and ROI.
• Create a best-in-class analytics framework (A/B tests, funnel analysis, etc.) to pinpoint bottlenecks, test hypotheses, and iterate fast.
• Partner with Product, Industry, and Marketing teams to launch high-impact campaigns that marry product capabilities with user needs and deliver scalable growth.
• Align and coordinate Product, Engineering, Marketing, and Data teams to ensure flawless rollout and continuous measurement of every initiative.

Requirements

• Bachelor's degree or above.
• 3+ years of product-ops or user-growth experience in a consumer internet company; proven track record of delivering measurable growth.
• Deep fluency in full-funnel growth frameworks and methodologies; experience building a growth engine.
• Strong analytical skills-comfortable turning raw data into clear insights and concrete next steps.
• Excellent communication and cross-functional leadership; obsessive about results.

Preferred Qualifications

• Experience in e-commerce, local services, or marketplace platforms.
• Hands-on experience with user segmentation and persona modeling.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.