Product Manager, Workforce Management, Platform Responsibility

Product Manager, Workforce Management, Platform Responsibility at TikTok in Singapore.

Responsibilities

Our team is at the forefront of building and optimizing content safety systems. With a focus on optimising and advancing content safety, we leverage advanced large language and multimodal models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.

• Deliver business outcomes: Define WFM strategy and solutions to achieve supply-demand balance and cost objectives.
• Product design: Conduct deep business/process research, produce high-quality PRDs, workflows, and prototypes to ship from 0→1 or iterate existing systems.
• Cross-functional project leadership: Independently own cross-team initiatives (ops, eng, data, Ops), drive releases, adoption, and iterative improvements.
• Metrics & data: Build and maintain KPI frameworks (e.g., workforce efficiency, completion rate, cost, etc.), use SQL and correlation analysis to diagnose issues and recommend optimizations.

Requirements

• Bachelor's degree or above in Computer Science, Mathematics, Statistics, or related fields.
• 3+ years of experience in product management, specialising in trust & safety, platform integrity, abuse prevention, or related domains.
• Familiar with end-to-end workforce management - demand forecasting, HC plan, scheduling algorithms, onsite, and cost management.
• Strong logical thinking and data-driven decision making; proficient in SQL and metrics decomposition.
• Excellent cross-functional communication, with a results-oriented mindset.

Preferred Qualifications

• Familiarity with supply-demand optimization or operations research techniques.
• Hands-on experience building or operating large-scale WFM systems.
• Prior experience in large-scale content moderation platforms.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

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This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.