Principal Technical Program Manager, Enterprise Technology

Role Summary

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

You will report to the Director of Enterprise Technology Operations and will work closely with Engineering teams, in addition to other teams across the business, to support important initiatives.

Responsibilities

As a Principal TPM, you will

• Organize, plan, and track ongoing technical projects and critical initiatives for the Enterprise Technology team, with a specific focus on Digital Supply Chain.
• Drive daily technical execution across engineering teams, ensuring progress against design milestones, system readiness, and delivery timelines.
• Translate high-level business needs into technically feasible and prioritized requirements. Ensure every initiative has clear technical definitions and delivery criteria.
• Partner with engineering leads to understand technical architecture and align roadmaps with execution plans. Drive consistent decision-making by clarifying trade-offs and validating technical feasibility throughout the program lifecycle.
• Identify cross team dependencies, blockers, manage risks, and proactively clear paths to execution without waiting for direction.
• Facilitate Agile ceremonies (Backlog grooming, Sprint planning, Daily standup, Retrospectives, Demos, UAT coordination), where applicable, to lead team accountability, transparency, and continuous improvement.
• Keep partners aligned through direct and transparent communication.
• Create functional and technical documentation, including process flows, APIs, and integration specs to ensure long-term maintainability and clarity.
• Lead daily progress of projects and initiatives with regard to meetings, schedule, scope, and reporting.
• Serve as a key liaison to facilitate planning and collaboration between teams, align on goals, identify dependencies, mitigate risks, and communicate regular updates to all team members to ensure clarity and alignment.

We are considering applicants for the location of Dallas (in office Tuesdays, Wednesdays, and Thursdays).

About You

We get excited about candidates, like you, because...

• You have 15+ years of experience within software development managing complex, technical programs in content/media, digital platforms, or SaaS.
• You have Bachelor's Degree in Computer Science, Engineering, or a related field.
• You are fluent with tools like Jira, Confluence, Lucid, and/or Smartsheets.
• You have a technical foundation—you're comfortable in conversations about APIs, content pipelines and cloud architecture.
• You have a background in software development processes and Agile SDLC.
• You understand business needs, priorities and can track execution towards deliveries; identifying options and trade-offs effectively as needed.
• You have experience coordinating UAT sessions and executing release/launch planning.
• You have managed large initiatives involving Engineering, Product, and Operations.
• You can convey technical information to non-technical audiences.
• You communicate with clarity and confidence, navigating between executive updates and Engineering stand-ups with ease.
• You have experience managing projects specifically related to digital supply chain, including media asset management, content and metadata workflow, financial systems and/or other enterprise technologies.
• You have experience in or managing projects related to streaming (a plus).

About the Company

We are a team of enterprise technology professionals who own the Digital Content Supply Chain (DSC), workflow automation, and cloud operations to power our modern media supply chain platform.

The Enterprise Technology department is a team of enthusiasts who dedicate their time to building reliable and scalable solutions to help build, run, and transform enterprise applications. We promote strong engineering practices and use innovative technologies and cloud-based microservice architecture, which enable Crunchyroll enterprise teams to integrate seamlessly and achieve their goals.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen. We have a growth mindset committed to constant forward progress.
• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.