Principal Relationship Manager - Payments Acceptance (Remote-Eligible)

Role Summary

Principal Relationship Manager - Payments Acceptance (Remote-Eligible)

The Principal Relationship Manager is responsible for sales, business development, project management, and strategic client management for key merchants within assigned industry verticals, including Hotel, Car Rental, Lodging, and Entertainment. Key objectives include driving and protecting incremental revenue, improving market share, and enhancing the customer experience while maximizing profitability against priority goals and initiatives.

Responsibilities

• Strategic Growth & Client Leadership: Establish and deepen executive relationships across the Hotel, Car Rental, Lodging, and Entertainment verticals. Drive high-level strategy with clients to maximize transaction volume and market share while identifying new internal and external business opportunities.
• Deep-Dive Data Analysis: Leverage a strong business analyst background to perform deep-dive data analysis on merchant performance, industry trends, and transaction metrics. Translate complex data into compelling client presentations and actionable strategic roadmaps.
• Product & Marketing: Ensure the implementation of value-added products, broaden our acceptance footprint, and execute joint marketing initiatives to improve merchant awareness and increase transactions.
• Operational Excellence: Implement operational initiatives, ensure compliance with network change release processes and business practices, and verify that partners include all appropriate company products in their offerings.
• Risk & Leadership: Manage and escalate risk or customer-impacting issues to management, providing ongoing coaching and guidance to team members.
• Client Facing: This will will require travel up to 15% domestically (approximately 4-5 trips per year) for client meetings

Requirements

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in sales, relationship management, business development, strategy, operations or project management within financial services

Preferred Qualifications

• Bachelor's degree in Business, Marketing or Finance
• 6+ years of experience in sales, relationship management, business development, strategy, operations or project management within financial services
• 3+ years of data analysis experience and experience creating client-facing presentations
• Payments industry experience
• Capital One is open to hiring a Remote Employee for this opportunity.
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Remote (Regardless of Location): $138,100 - $157,700 for Principal Relationship Management
• Riverwoods, IL: $138,100 - $157,700 for Principal Relationship Management
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

About the Company

As the oldest and largest Line of Business at Capital One, US Card is the engine that powers our enterprise. Within US Card, the Customer Services & Strategy teams don't just maintain the status quo-we are actively rewriting the playbook for how a modern bank operates. We build technology-led, data-driven products acrossFraud, Recoveries, Collections, and Digital Servicingto deliver personalized, empathetic customer experiences at a massive scale.

Join the engine room of Capital One's customer experience. We are seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. From managing massive data ecosystems to building the interfaces our global agents use every day, you will drive the "under-the-hood" innovation that makes seamless banking possible.

We currently have multiple high-impact roles and are seeking high-caliber Senior Associate Product Managersto join our team. By applying to this role, you will be considered for critical initiatives across our core ecosystems. While each role has a unique focus, they all share a common goal: building scalable, well-managed, and data-driven solutions.

As a Senior Associate PdM, you will own the translation of grand business vision into flawless technical execution. Depending on the role, your day-to-day will include:

About the Roles

Here are just a couple of examples of our open Product Management roles: