Policy Quality and Enforcement Team Lead - Singapore

Role Summary

As the Policy Quality and Enforcement Lead, you will play a critical role in driving quality excellence and operational efficiency across multiple workflows. You will be responsible for leading a high-performing quality team, aligning internal and external stakeholders on quality expectations, and proactively mitigating operational risks. The ideal candidate will leverage their strong leadership, deep understanding of content policies, and robust analytical skills to ensure stable delivery, foster team development, and uphold the highest standards of policy enforcement in a dynamic, fast-paced environment.

Responsibilities

• Performance Management: Comprehensively manage the quality performance of multiple workflows, drive continuous improvement, and ensure both efficiency and quality targets are consistently met.
• Stakeholder Collaboration: Lead internal and external communication to align quality expectations, manage workflow complexities, and ensure highly efficient cross-functional coordination.
• Team Oversight: Oversee the daily operations of the quality team, ensuring strict adherence to overall quality goals, delivery standards, and operational priorities.
• Risk Management: Proactively identify potential quality risks, evaluate their impact on workflows, and implement risk mitigation strategies to guarantee stable delivery.
• Operations & Development: Drive team capability building and operations management, including talent development, shift scheduling, and continuous process optimization.

Requirements

• Experience: Bachelor's degree or above, with a minimum of 2 years of team management experience.
• Analytical Skills: Deep understanding of labeling/annotation policies and guidelines, coupled with excellent capabilities in content analysis, data analysis, and reporting.
• Communication & Logic: Outstanding English communication skills and strong logical thinking, with a proven ability to assess business requirements and prioritize tasks effectively.
• Leadership: Demonstrated leadership and operations management capabilities; familiar with content quality assurance tools and management systems, with the ability to motivate teams and handle emergencies adeptly.

Preferred Qualifications

• Experience in cross-market team management or global project implementation is highly preferred; must be able to thrive in a fast-paced, diverse, and dynamic environment.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.