Policy Manager, Cross-Issue and Product Policy - Trust and Safety

Policy Manager, Cross-Issue and Product Policy - Trust and Safety at TikTok in San Francisco, CA.

Responsibilities

The Cross-Issue and Product Policy (CIP) team's mission is to define the fundamental principles that guide policy work, ensuring policies are aligned and operable across issue areas and product surfaces.

In this role, you will help develop a durable policy base for TikTok's global Trust & Safety ecosystem. You will lead and support strategic policy initiatives and priorities, including ensuring human rights are embedded in the policy development process and that we are effectively communicating our principles to external audiences through our Community Guidelines. You will partner closely with policy subject-matter experts, product teams, enforcement and operations partners, legal, public policy, data science, and other cross-functional stakeholders to ensure policy decisions are clear, consistent, implementable, and aligned with broader platform safety goals.

This role is ideal for someone who combines principled thought, strong policy judgment, excellent writing, structured problem-solving, and the ability to bring clarity to ambiguous, fast-moving, cross-functional issues.

• Draft and refine policy materials so they are clear, consistent, defensible and operationally useful for downstream teams.
• Support strategic cross-policy and product-policy initiatives, including work related to emerging harms, new product features, AI-generated content, human rights, spam, account integrity, appeals, and other high-priority policy areas.
• Partner with policy subject-matter experts and product/XFN teams to translate complex safety, product, and societal issues into practical policy frameworks and decision logic.
• Advise on policy alignment for new features, product launches, and cross-functional initiatives, ensuring risks, ownership, review paths, and launch-readiness considerations are clearly understood.
• Develop and maintain foundational policy documentation, including policy principles, frameworks, taxonomies, glossaries, templates, and style guides.
• Build reusable tools and self-serve resources that help policy and partner teams develop, update, and apply policy more consistently.
• Provide structured feedback on policy drafts, enforcement guidance, and related materials to ensure they reflect policy intent and can be interpreted and implemented consistently.
• Support leadership visibility into major cross-policy initiatives, unresolved decision points, and areas where policy fragmentation or governance ambiguity may create risk.

Requirements

Minimum Qualification(s)

• 5+ years of experience in Trust & Safety, platform policy, product policy, public policy, law, human rights, technology policy, academia, or a related field.
• Excellent writing, editing, and executive communication skills, with the ability to turn complex and ambiguous topics into clear, structured, and actionable materials.
• Strong policy judgment and the ability to reason across multiple issue areas, product contexts, stakeholder perspectives, and risk trade-offs.
• Experience developing policy frameworks, principles, standards, guidance, or governance documentation.
• Exceptional ability to work cross-functionally with partners such as product, legal, comms, operations, enforcement, public policy, and data science.
• Self-starter with strong organizational skills and ability to manage multiple workstreams in a fast-moving environment. Comfort working with ambiguity, emerging issues, and high-priority projects that require both speed and rigor.
• Strong understanding of online safety, content policy, platform governance, social media, or technology policy issues.

Preferred Qualification(s)

• A degree in law, with experience working on cross-policy, product-policy, or governance initiatives in a global technology company. Experience drafting public-facing community guidelines is a plus.
• Experience with Trust & Safety policy development, enforcement systems, escalation processes, or operational policy implementation.
• Familiarity with one or more relevant issue areas, such as AI-generated content, spam, human rights, account integrity, appeals, civic integrity, or emerging product safety risks.
• Experience advising product teams on safety, policy, governance, or launch-readiness considerations.
• Strong analytical skills and ability to use qualitative and quantitative evidence to inform policy recommendations.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $121600 - $272000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About the Company

The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science.

At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We're seeking an analytically driven, and detail-oriented Client Solutions Manager (CSM) Intern to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners and Client Solutions Managers to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers.

This role centers on client education, relationship growth, data analysis, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong data analytics skills, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions.

Additional Information

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.