Plumbing Service Technician

Role Summary

At Sierra Air Conditioning & Plumbing , we've built a reputation for excellence in Las Vegas by delivering exceptional plumbing, HVAC, and customer service to homeowners throughout the valley.

We're looking for a Plumbing Service Technician who takes pride in their craftsmanship, communicates with confidence, and creates an outstanding customer experience on every service call.

This role is more than fixing plumbing issues—you are the face of the company in the customer's home, responsible for building trust, educating homeowners, and identifying solutions that improve the comfort, safety, and efficiency of their plumbing systems.

If you are driven, customer-focused, and passionate about delivering quality workmanship, we'd love to meet you.

Ready to Grow With Us?

Bring your professionalism, integrity, and commitment to customer service—we'll provide the training, leadership, tools, and opportunity to build a rewarding career with one of Las Vegas' leading home service companies.

Responsibilities

You will

• Diagnose residential plumbing systems
• Educate homeowners on repair and replacement options
• Provide professional recommendations
• Generate opportunities (TGLs) for larger plumbing projects when appropriate
• Deliver an exceptional customer experience from start to finish

Plumbing Service & Diagnostics

• Diagnose residential plumbing issues
• Perform plumbing repairs and service work
• Troubleshoot water, drain, sewer, gas, and fixture problems
• Ensure repairs meet company quality standards

Customer Experience

• Build rapport with every homeowner
• Clearly explain findings and available solutions
• Deliver a consistent five-star customer experience
• Leave every home clean and respected

Performance & Accountability

• Generate Tech Generated Leads (TGLs) for replacement opportunities
• Take ownership of productivity and customer satisfaction
• Participate in ongoing coaching and development
• Maintain strong closing ratios through trust and education

Communication & Teamwork

• Communicate with dispatch and management
• Complete accurate ServiceTitan documentation
• Maintain inventory on assigned vehicle
• Work collaboratively with install teams and comfort advisors

Standards & Consistency

• Follow all safety procedures and company standards
• Maintain a clean, organized service vehicle
• Wear company uniforms professionally
• Participate in meetings and training

Requirements

• 21 years of age or older
• Valid Nevada driver's license
• Conduct a pre-employment background check and drug screen (including marijuana)
• Residential plumbing service experience preferred
• Drain cleaning and diagnostic experience preferred
• Water heater installation experience preferred
• Strong customer communication skills
• Professional appearance
• Detail-oriented and solution-focused
• Self-motivated with a positive attitude
• Ability to educate customers without pressure

Important

• This is NOT a high-pressure sales role.
• We believe in educating—not selling.
• Our technicians build trust through honesty, professionalism, and expertise.
• Your recommendations should always be in the customer's best interest.
• Success comes from delivering exceptional service every day.
• Training Pay (4–6 weeks): $18.00–$30.00 per hour (DOE)
• After Training: Performance-Based Commission Pay
• Annual Earning Potential: $70,000–$260,000+
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off

Tools & Support

• Company Van
• Company Phone & Tablet
• ServiceTitan Software
• Fully Stocked Warehouse
• Dedicated Parts Department & Parts Runners
• Tool Assistance & Equipment Support

Growth & Development

• Paid Technical Training
• Hands-on Plumbing Training
• Ongoing Sales & Communication Coaching
• Leadership Development Opportunities
• Career Advancement into Senior Technician, Field Supervisor, Sales, or Management

Team & Culture

• Strong team environment focused on performance and accountability
• Year-round work and career stability
• SPIFFs, incentives, and bonus opportunities
• Company events, meals, and team-building activities
• In-house gym, uniform laundry, and First Friday celebrations
• The Role (What You'll Own)
• This is not a high-pressure sales position.
• Your success comes from building trust, educating homeowners, and providing solutions that genuinely improve their homes.