Pharmacy Operations Specialist

Role Summary

Bask is building the infrastructure powering telehealth's future—starting with an expansive, accurate, and compliant retail, speciality, and compounding pharmacy (503a & 503b) network. We're looking for a Pharmacy Operations Specialist to help ensure medication accuracy, pharmacy partner success, and operational excellence at scale.

This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of pharmacy, compliance, and data quality—and is excited to work in a fast-paced, startup environment.

Support Clinical and Data Accuracy

Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID

• Identify and resolve mismatches between back-end's for pharmacy instructions
• Maintain and improve Bask’s internal medication taxonomy to drive consistency and scalability
• Assist in Building the Bask Pharmacy Network
• Support the vetting and onboarding of new pharmacy partners based on criteria like price, turnaround time, state licensure, medication offerings, and compliance
• Maintain partner records and ensure ongoing documentation is up-to-date
• Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues
• Ensure Regulatory Alignment
• Help track and document compliance with NABP, DEA, and state-specific pharmacy regulations
• Flag potential risks or regulatory gaps and collaborate with leadership on appropriate escalation paths
• Contribute to documentation and SOPs for internal compliance workflows
• Monitor Quality and Risk
• Support the rollout of error and adverse event reporting tools
• Log and track operational issues raised by providers, pharmacies, and telehealth clients
• Participate in root cause analysis and remediation efforts for any reported incidents
• Contribute to Team and Process Development
• Execute defined workflows and processes with precision and consistency
• Offer insights to improve SOPs, tooling, or partner communication workflows
• Collaborate closely with cross-functional teams, including product, clinical, and compliance
• What Success Looks Like
• Pharmacy data is accurate, complete, and up-to-date across systems
• Partners are properly onboarded, documented, and operating within expected performance thresholds
• Issues and risks are identified and resolved quickly with clear documentation
• Internal workflows are smooth, repeatable, and improving over time

Requirements

• 2–6 years of experience in pharmacy operations, healthcare data systems, or EHR/PBM environments
• Exposure to compounding pharmacies or telehealth (preferred but not required)
• Familiarity with pharmacy regulations (NABP, DEA, state-level rules)
• A detail-first mindset and comfort working with structured data and standardized formats
• Experience following or maintaining SOPs and reporting systems
• Strong communication and collaboration skills in a startup or lean team setting
• Bonus: PharmD or clinical credentials (not required)

About the Company

You’ll be joining a mission-driven team at the inflection point of telehealth transformation. If you’re passionate about pharmacy, compliance, and designing systems that save lives and make healthcare better—this is the role for you.