Pharmaceutical Licensing Application Specialist (Puerto Rico)

Role Summary

About LighthouseAI

LighthouseAI provides pharmaceutical state licensing software and services to pharmaceutical manufacturers, wholesale distributors, logistics companies, and pharmacies. The LighthouseAI product suite includes LighthouseAI Intelligence®, which uses artificial intelligence to automate compliance requirement research, and LighthouseAI Management® which enables maintenance. LighthouseAI creates a stress-free and streamlined state licensing experience with support from our expert industry veterans and professional solutions.

Responsibilities

• Perform customer service and support the State Licensing department on day-to-day duties:

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• Draft online and hard copy state pharmaceutical applications;
• License verification
• Review signed applications for accuracy and completion;
• Review outgoing and incoming physical mail (electronically if working remote);
• Address deficiencies highlighted by the Board on behalf of customer;
• Update internal database to reflect application progression;
• Maintain document repository of customer supporting documents, applications and deficiency correspondence;
• Administrative work (basic Microsoft Word skills required);
• Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or its customers.

Requirements

Work Experience Qualification

• Minimum of one (1) year of experience in regulatory affairs, licensing, or a related administrative field, preferably in the pharmaceutical, healthcare, or life sciences industries.
• Demonstrated experience with regulatory data entry, application processing, or compliance documentation.
• Familiarity with state or federal regulatory bodies, such as Boards of Pharmacy, DEA, or FDA, is a plus.
• Experience working in a high-volume, deadline-driven environment with a strong attention to detail.
• Prior experience using document management systems, customer relationship management (CRM) software, or licensing portals is preferred.
• Proficient in English communication, both verbal and written, with the ability to craft professional emails and produce clear, well-structured documentation.
• Ability to interpret regulatory instructions and requirements and translate them into accurate application materials.
• Proficient in Microsoft Office Suite (especially Word, Excel, and Outlook); experience with PDF editing tools is a plus.
• Capable of handling sensitive or confidential information with discretion.
• Highly organized with the ability to prioritize and manage multiple tasks simultaneously.
• Self-motivated, adaptable, and comfortable working independently or collaboratively in a remote or hybrid environment.
• Demonstrated problem-solving ability and a proactive approach to addressing application deficiencies or process delays.
• Location: This position is on-site in Guaynabo, Puerto Rico
• Working Hours: Monday - Friday 8am - 4:30pm ET