Patient Service Executive

Patient Service Executive at Siloam Hospitals Group in South Jakarta, Jakarta, Indonesia.

Role Summary

[BEWARE OF RECRUITMENT SCAMS]

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

Responsibilities

• Build and maintain positive relationships with patients, families, and hospital staff to ensure patient experience and satisfaction are top priorities.
• Respond to and investigate patient complaints or inquiries, escalating issues to the appropriate staff or department when necessary.
• Coordinate with relevant individuals or departments to minimize or resolve service delays.
• Provide clear, empathetic, and professional communication to patients and their families throughout the service process.
• Support administrative and operational activities related to patient services.
• Ensure compliance with hospital policies, service standards, and service excellence guidelines.

Requirements

• Minimum Bachelor’s degree (any major) .
• Previous experience in hospitality or aviation industry , particularly as Front Office or Customer Service staff.
• Strong customer service orientation with excellent communication skills.
• Outstanding interpersonal skills and the ability to collaborate across departments.
• Prior experience in healthcare service is an advantage.

About the Company

Located in the business district of South Jakarta, Siloam Hospitals Simatupang has become a trusted private hospital for locals and foreigners living in the South Jakarta area. The hospital provides all kinds of quality healthcare services, especially through its excellent services in cardiology, neurosciences, orthopaedics and radiation oncology. With modern medical equipment and tools, the specialists, general practitioners, nurses, and support staff at Siloam Hospitals Simatupang are committed to providing patients with international-standard healthcare and services.