Patient Care Advocate/Specialty Pharmacy Technician - REMOTE

Role Summary

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Required (Mississippi Employees)

Registered with the State of Mississippi as a Pharmacy Technician

Special Conditions of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Responsibilities

• Responsible for accurate data entry of incoming prescriptions, if required
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Document patient reported information into TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Requirements

Attendance Requirements

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights and weekends, as required.
• Educational Requirements
• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification
• Experience in a customer service-related field
• Preferred: 6-12 months experience as a pharmacy technician
• The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
• KPH Healthcare Services , Inc. is a multistate organization and abides by all local, state , and federal regulations as it pertains to minimum wage requirements .