OVERNIGHT Bilingual MomentMakers®

Role Summary

Overnight Shift

First 8 weeks are day shift. To complete first portion of training.

This is a bilingual English & French role. Must be able to speak, read, write in both languages.

At TLS, we don’t just answer calls, we create moments .

We’re looking for people who lead with empathy, care deeply about others, and want to make a difference with every interaction.

This is a remote role, and we are based out of London, Ontario.

Ready to make your mark?

Apply today and start making moments

Salary: 16.00-20.00 +over night shift premium

Responsibilities

At TLS, you’ll find

• A team built on trust, respect, and genuine care
• A space where your ideas matter, and we encourage feedback
• Opportunities to grow your personal and professional skills.
• We’re proud to represent trusted brands like CertaPro Painters, Paul Davis Restoration, California Closets, and First OnSite, helping small businesses succeed in North America.
• As a MomentMaker® you’ll be the first friendly voice customers hear when they reach out for help. You will:
• Connect with customers via phone, email, or chat
• Schedule appointments and share helpful information
• Listen with empathy and find the best solutions
• Record accurate details and follow brand guidelines
• Partner with your team to create a positive experience for every interaction

Requirements

• A natural ability to make people feel heard and valued
• Strong communication skills written and verbal
• Comfort using technology and learning new systems
• The ability to stay calm and organized in a fast-paced environment
• Availability for evening and weekend shifts

Experience in customer service is an asset — but a genuine desire to care for others is what really counts.

What Makes TLS Different

• At TLS, success isn’t just about numbers, it’s about the way we engage with people
• We celebrate great performance, support growth, and build connections that last.

Benefits

We believe that connection is at the heart of everything we do.