Outbound Relationship Manager

Role Summary

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

We are looking for a motivated and customer focused professional to join our Perth team and manage a portfolio of customers across Adelaide and Perth. You'll be responsible for growing sales across our extensive consumables portfolio while building trusted customer relationships, understanding each dental practice's unique needs, and delivering solutions that help their business thrive.

This role is about much more than making calls. You'll take ownership of an established customer portfolio, engaging regularly through phone and virtual conversations to strengthen partnerships, uncover opportunities, and deliver an exceptional customer experience.

Success in this role comes from your ability to build trust, influence outcomes, and translate customer insights into meaningful business growth.

Responsibilities

• Build and maintain strong relationships with customers through regular phone/virtual based engagement
• Identify sales opportunities within your portfolio and generate new business growth
• Become a trusted advisor by understanding customer needs, challenges, and goals
• Achieve and exceed sales targets and performance objectives
• Work collaboratively with Field Sales and Customer Care teams to deliver exceptional customer experiences
• Stay informed on product offerings, market trends, and customer opportunities
• Maintain accurate customer records and sales activity within CRM system
• Use customer and sales data to identify trends, opportunities, and areas for growth

You will thrive in this role if you

• Have dental industry experience
• Enjoy building rapport and trust with customers
• Are naturally curious and genuinely interested in understanding customer needs
• Have a customer first mindset and focus on delivering value
• Are resilient, motivated, and comfortable working towards targets
• Take ownership of your results and consistently follow through
• Enjoy identifying opportunities and finding solutions
• Are adaptable, coachable, and eager to learn
• Communicate confidently and professionally with a wide range of stakeholders

Requirements

Required Skills & Attributes

• Strong verbal communication and relationship building skills
• Ability to influence and engage customers through meaningful conversations
• Confidence conducting outbound sales activity and managing customer portfolios
• Excellent organisational skills and attention to detail
• Strong problem solving and commercial thinking capability
• Ability to interpret customer and sales data to identify opportunities
• Proficiency with Microsoft Office; strong Excel skills highly regarded
• Experience working with CRM systems is advantageous
• Full unrestricted Australian working rights

Benefits

Why you will love working at Henry Schein

• Competitive base salary + bonus (guaranteed period)
• Hybrid working options after training
• 13 weeks paid parental leave* (after 12 months service)
• Birthday leave
• $1500 Employee Referral Program
• Discounts on dental products and retail perks

If you love building relationships, enjoy the challenge of sales, and want to be recognised for your contribution, you are motivated by connecting with customers, uncovering opportunities, and delivering outstanding service, apply today. We look forward to hearing from you!

About the Company

Person Specification

We believe the type of person best suited to this role will be:

About Henry Schein

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs-at all levels-we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.