OTC Specialist with Spanish

Role Summary

OTC Specialist with Spanish

Infosys Poland Sp. z o.o. - Łódź (hybrid 2/3)

Recruitment stages

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

Responsibilities

Your key activities

• Telephone contact in Spanish (responding to phone calls, e-mails, and queries from the clients)
• Perform cash collection activities - chasing customers, managing open items
• Supporting AR team with payment methods maintaining
• Communicating and maintaining professional relations with customers, suppliers, and co-workers
• Identifying process gaps and improvement opportunities
• Preparing daily, weekly, and monthly regular financial reports
• Ongoing e-mail communication in Spanish and English

Requirements

We are looking for a candidate with

• Experience in customer-facing roles
• Spanish C1/C2, English C1 (essential for client's communication purposes)
• 2 years of experience in working with clients (in AR or another F&A domain)
• Good communication skills, attitude for problem solving and teamwork skills
• Good knowledge of MS Office package
• Highly developed, self-organization

Benefits

You can expect from us

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use Spanish language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (2 work days from the office per week)